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Salesforce Certified Slack Developer Sample Questions:

1. A company wants to develop a Slack app for facilitating internal helpdesk requests. The app should allow employees to report issues and track their resolution status.
Which feature would be most effective for this app?

A) Create a dedicated channel where employees post their issues and track their resolution
B) Set up a modal form for issue submission and email notifications for updates
C) Implement a bot that employees can interact with to report issues and receive updates on their resolution status
D) Use a slash command for employees to submit helpdesk requests

2. Your organization is developing a Slack app for internal IT support where employees can report issues and get help.
What is the most appropriate feature to use for this application?

A) Set up a dedicated IT support channel where employees post their issues
B) Use slash commands for employees to report their issues in a structured format
C) Implement a modal form that employees fill out to report IT issues
D) Develop a bot that employees can interact with to report IT issues and receive support

3. Your company's Slack app is designed to streamline project management across teams. In which scenario should you consider adding support for channels shared externally with Slack Connect?

A) When the app facilitates collaboration on projects involving external partners, clients, or vendors in shared channels
B) When the project management app is intended for internal use only within a single organization
C) If the app contains highly sensitive information meant only for internal team members
D) When the app is used for broadcasting general announcements to large, unrelated audiences

4. You're developing a Slack app that integrates with a company's project management system.
What design choice would best align with Slack's principles of creating a pleasant and productive user experience?

A) A daily digest message in Slack summarizing key project updates and tasks
B) A bot that sends hourly reminders to team members about their pending tasks
C) Redirecting users to the project management system's website for all updates
D) Automatic notifications in Slack for every minor update in the project management system

5. Your team is creating a Slack app to monitor and report server uptime. The app needs to notify the IT team in Slack if a server goes down.
What is the best feature to implement for these notifications?

A) Implement a slash command that the IT team can use to check server status on demand
B) Create an App Home tab with continuous server status updates
C) Develop a bot that sends periodic server status updates to a dedicated IT channel
D) Use incoming webhooks to send real-time alerts to a Slack channel when a server goes down

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