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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Management System (CMS) Administration | 25% | - Real-time monitoring and data analysis - User access and permissions - Report configuration and management - CMS installation and setup |
| Topic 2: Configuration & Implementation | 30% | - Routing strategies and advanced routing - Call vectoring setup and configuration - Feature activation and customization - Agent configuration and functionality |
| Topic 3: Avaya Aura Call Center Elite Architecture & Features | 25% | - Integration with Avaya communication platforms - Core features and capabilities - System components and architecture |
| Topic 4: Maintenance & Troubleshooting | 20% | - System health checks and monitoring - Log analysis and error resolution - Diagnosing common issues - Troubleshooting routing and call flow problems |
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