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Still, for the ITILSC-SOA exam, there are more demands that you as a taker have to meet:
- 12 hours and more taking personal study through exploring the syllabus in addition to essential fields within the key guidance for ITIL Service Strategy as well as ITIL Service Design in readiness for the official test, and more particularly, Chapter 2 dealing with service management as a practice.
- 30 hours or more of training, which does not include breaks and carried out with an approved training provider or an approved e-learning scheme;
- Being a holder of the certificate for the ITIL Foundation or an appropriate earlier version as well as bridging qualifications;
- Two to four years of experience working within ITSM is a strong recommendation;
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Catalogue Management | 15% | - Integration with other processes - Structure, content and maintenance - Business and technical views |
| Topic 2: Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Technology and tool considerations - Challenges and critical success factors |
| Topic 3: Financial Management for IT Services | 15% | - Pricing and value demonstration - Budgeting, accounting and charging - Cost models and ROI calculation |
| Topic 4: Service Level Management | 20% | - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts - Review and improvement of service levels |
| Topic 5: Supplier Management | 10% | - Contract management and renewal - Evaluation, selection and performance monitoring - Supplier categories and contracts |
| Topic 6: Service Portfolio Management | 15% | - Business case and investment justification - Portfolio structure and categorization - Pipeline, service catalogue and retired services |
| Topic 7: Demand Management | 10% | - Patterns of business activity - Link to capacity and service portfolio - Influencing and managing demand |
| Topic 8: Introduction to Service Offerings and Agreements | 10% | - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA - Key concepts and value to business |

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