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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which concept would MOST help to ensure that information needed to identify problems is available?

A) Agile
B) Valuable investments
C) Design thinking
D) Safety culture

2. What is the BEST way for a software development organization to encourage ethical behaviours?

A) By defining policy that requires ethics to be considered by staff
B) By running workshops where people discuss scenarios that have ethical significance
C) By using agile methods to ensure people focus on the detail of each individual sprint
D) By using machine learning algorithms to take decisions, instead of relying on people

3. An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?

A) The organization should continue, because velocity always increases value
B) The organization has focused on speed without balancing other HVIT objectives
C) The organization should stop using automation tools
D) The organization should separate development and operations teams completely

4. An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

A) Service design
B) Relationship management
C) Business analysis
D) Service continuity management

5. In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

A) Making quick decisions without getting slowed down by data analysis enables agility
B) Controlling suppliers' investments and policies reduces the risks of cloud-based services
C) Differentiating digital technologies are best managed by a centralized IT organization
D) Using automated tools supports the need to deliver digital products quickly and reliably

Solutions: