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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Topic 2: Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
| Topic 3: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 4: Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
| Topic 5: Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question 1
Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A. HP Cirrus
B. HP Support Center
C. HP Cross Sell Solution
D. HP Sales Central
Question 2
Which types of HP Services contracts are available to your customers? (Select two.)
A. Transactional
B. Custom
C. Standard
D. Adjustable
E. Durational
Question 3
A customer states that the standard base warranty is sufficient. How should you respond?
A. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
C. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
D. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
Question 4
What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?
A. HP base warranty
B. Defective Media Retention
C. HP Services offerings within the Deploy stage
D. Offsite Repair
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,E | Question 3 Answer: A | Question 4 Answer: B |
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