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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
| Security and Compliance | - Authentication and access controls - Data retention and compliance settings |
| Troubleshooting and Support | - Common workspace issues resolution - Admin tools and diagnostic capabilities |
| Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
| Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
Salesforce Certified Slack Administrator Sample Questions:
1. Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.
What type of workspace access would be most suitable for Preethi?
A) Member with no deactivation time
B) Single-channel Guest with deactivation time in six months
C) Member with deactivation time in six months
D) Multi-channel Guest with deactivation time in six months
2. Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?
A) Integrating an app means you never have to log in to the app natively.
B) Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
C) Integrating an app allows you to bypass security settings since they're not applicable in Slack.
D) Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
3. Cristina is evaluating a Slack app's security and notices that it has the following scopes present: channels:
write and chat:write:user.
Based on those scopes, which TWO actions can the app perform in Slack? (Choose two.)
A) Send messages as a member
B) Access group direct messages
C) Modify public channels
D) Upload files
4. You're a Workspace Owner on a Slack Business+ plan.
Your organization plans to expand Slack usage to the entire company of 4,000 people, and your security team wants workspace access restricted to company email addresses.
What is the most secure option for onboarding all 4,000 users into Slack?
(Select the best answer.)
A) Enable admins to invite their departments into the workspace so that new members are automatically added to the correct channels.
B) Turn on Just-In-Time (JIT) provisioning and distribute an invite link that will allow those with the link to join the workspace.
C) Enable email signup so that those with an approved company email address can join by clicking your workspace's sign-up link or entering their email on the sign in page.
D) Integrate with a SAML-based identity provider (IdP) and SCIM API connector so that you can pre- provision members to the workspace.
5. You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin.
What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?
(Select the best answer.)
A) Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.
B) Deactivate the Workspace Admin's account in the IdP, and automatically sync deactivated members from your organization's IdP.
C) Manually delete the departing Workspace Admin from your organization's IdP.
D) Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: D | Question # 5 Answer: B |
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