Prepare GCP-GCX Question Answers - GCP-GCX Exam Dumps
Real Genesys GCP-GCX Exam Questions [Updated 2026]
Genesys GCP-GCX certification exam is a comprehensive test of knowledge and expertise in Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification is valuable for professionals who work with Genesys Cloud CX and want to demonstrate their skills, as well as for organizations that want to ensure that their employees have the necessary knowledge to manage and maintain Genesys Cloud CX solutions. GCP-GCX exam is designed for professionals with a minimum of six months of experience and consists of 65 multiple-choice questions that must be completed within 90 minutes.
Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is designed to test the skills and knowledge of professionals who work with Genesys Cloud CX. GCP-GCX exam is specifically targeted towards individuals who are responsible for the implementation, configuration, and maintenance of Genesys Cloud CX solutions. The GCP-GCX Exam is an industry-recognized certification that showcases the proficiency of individuals who are experts in the Genesys Cloud CX platform.
NEW QUESTION # 15
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
- A. Harmony OS
- B. iOS
- C. Windows 10 Mobile
- D. Android
Answer: B
NEW QUESTION # 16
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A. You must collect general information such as building address, number of floors, location contact information, etc.
- B. You must have Admin rights to Genesys Cloud CX.
- C. You must have the basic profile data for all users at the new location.
- D. You must know the exact coordinates of the new building.
- E. You must have images of all the users located at the new location.
Answer: A,B
NEW QUESTION # 17
The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective managerial and operational decisions
- A. Genesys Cloud CX Social Media Analyzer
- B. Genesys Cloud CX Task Manager
- C. Genesys Cloud CX Hub
- D. Genesys Cloud CX Supervisor
Answer: D
Explanation:
The Genesys Cloud CX Supervisor app for iOS is specifically designed to leverage the form factor and capabilities of iOS tablets, providing supervisors, managers, and executives with a powerful tool to make faster and more effective managerial and operational decisions. This app offers a user-friendly interface and real-time data insights, enabling leaders to monitor agent performance, queue statistics, and other critical metrics on the go, thereby enhancing decision-making efficiency and responsiveness to changing operational needs.
NEW QUESTION # 18
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A. You must collect general information such as building address, number of floors, location contact information, etc.
- B. You must have Admin rights to Genesys Cloud CX.
- C. You must have the basic profile data for all users at the new location.
- D. You must know the exact coordinates of the new building.
- E. You must have images of all the users located at the new location.
Answer: A,B
Explanation:
Explanation
Collecting general information such as building address, number of floors, location contact information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical site or building where users or devices are located in Genesys Cloud CX. A location can have various attributes configured to define its behavior and appearance, such as:
* Building address
* Number of floors
* Location contact information
* Emergency number
* Time zone
* Language
* Currency
To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their role.
Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. References: https://help.mypurecloud.com/articles/location-overview/
https://help.mypurecloud.com/articles/add-a-location/
https://help.mypurecloud.com/articles/about-permissions/
https://help.mypurecloud.com/articles/admin-permission/
NEW QUESTION # 19
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
- A. Performance > Overview (Evaluations)
- B. Admin > Quality
- C. Performance > Workspace > Dashboards
- D. Admin > Contact Center
Answer: A
Explanation:
Explanation
Performance > Overview (Evaluations) is where you can view agent evaluation scores, evaluation activity, and calibration activity in real-time in Genesys Cloud CX Quality Management. Evaluations are assessments of agent interactions based on predefined criteria and scoring methods. Evaluations can help contact center managers and supervisors measure and improve agent performance and quality of service. Performance > Overview (Evaluations) is a dashboard that shows various metrics and details related to evaluations, such as evaluation score distribution, evaluation completion rate, calibration score variance, etc. References:
https://help.mypurecloud.com/articles/about-evaluations/
https://help.mypurecloud.com/articles/evaluations-overview/
NEW QUESTION # 20
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)
- A. The DID number and extension are considered the same numbers and entered into the same phone.
- B. The DID number and the extension do not have the same last 4 digits.
- C. The user does not have the proper license type, roles, and permissions.
- D. The DID number and extension are not listed in the DID or extension pools.
Answer: C,D
NEW QUESTION # 21
Why are Divisions important in an organization?
- A. Divisions are used to divide interactions equally between 2 or more queues.
- B. Divisions define which users can be assigned to queues.
- C. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
- D. Divisions allow the organization to control which roles can be assigned to users.
Answer: C
Explanation:
Explanation
Divisions are important in an organization because they allow grouping and segregation of objects while keeping them inside the same organization. A division is a logical container that holds various objects in Genesys Cloud CX, such as users, queues, flows, etc. Divisions enable administrators to control access and visibility of these objects based on roles and permissions. For example, administrators can use divisions to separate different business units or teams within an organization and assign different roles and permissions to each division. References: https://help.mypurecloud.com/glossary/division/
https://help.mypurecloud.com/articles/about-divisions/
NEW QUESTION # 22
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?
- A. Do nothing. Genesys Cloud CX will update everything automatically.
- B. Update her peers. Genesys Cloud CX will then update her manager automatically.
- C. Update her manager and her peers in her profile.
- D. Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
Answer: D
Explanation:
The steps you should take to update Amelia's reporting structure in Genesys Cloud CX are to update her manager in her profile and let Genesys Cloud CX automatically update her place in the hierarchy. You can change a user's manager by editing their profile and selecting a new manager from a list of users. Genesys Cloud CX will then update the user's position in the organizational hierarchy based on their manager. Reference: https://help.mypurecloud.com/articles/change-a-users-manager/ https://help.mypurecloud.com/articles/view-the-organizational-hierarchy/
NEW QUESTION # 23
Which role is automatically assigned to a new user?
- A. User
- B. employee
- C. admin
- D. Communicate - User
Answer: D
Explanation:
The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat, email, phone calls, etc. This role also determines the license type for the new user, which is Communicate - User license by default. Reference: https://help.mypurecloud.com/articles/add-a-user/ https://help.mypurecloud.com/articles/communicate-user-role/
NEW QUESTION # 24
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A. True
- B. False
Answer: B
Explanation:
Explanation
The User Status Detail report does not include specifics about queue activity such as interacting, idle, and not responding. The User Status Detail report shows various metrics related to user status and availability, such as on queue time, off queue time, break time, login/logout details, etc. To view specifics about queue activity for users or agents, you can use other reports such as Queue Activity Export Report or Queue Performance Summary Report. References: https://help.mypurecloud.com/articles/user-status-detail-report/
https://help.mypurecloud.com/articles/queue-activity-export-report/
https://help.mypurecloud.com/articles/queue-performance-summary-report/
NEW QUESTION # 25
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
- A. Queue
- B. Skills
- C. Roles
- D. Language
Answer: B,D
Explanation:
Language and Skills are two categories of ACD skills that can be added to a user or an interaction. ACD skills are used to match agents and interactions based on their abilities and requirements. Language skills indicate the languages that an agent can speak or an interaction needs. Skills indicate the areas of expertise or knowledge that an agent has or an interaction requires. Reference: https://help.mypurecloud.com/articles/about-acd-skills/ https://help.mypurecloud.com/articles/add-skills-to-a-user/
NEW QUESTION # 26
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
- A. Internet Explorer
- B. Chrome
- C. Safari
- D. Opera
- E. Firefox
Answer: B,E
Explanation:
Firefox and Chrome are two browsers that fully support Genesys Cloud CX. Genesys Cloud CX is a web-based application that requires a compatible browser to run properly. Firefox and Chrome are the recommended browsers for Genesys Cloud CX because they offer the best performance and functionality. Safari is also supported but with some limitations. Internet Explorer and Opera are not supported by Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/supported-browsers/ https://help.mypurecloud.com/articles/browser-limitations/
NEW QUESTION # 27
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Files uploaded to the workspace cannot be shared with non-members of the Genesys Cloud CX organization.
The workspace is a secure place for each group in the organization to upload, organize, and share documents and files. Only members of the group can access the files in the workspace. References:
https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/add-files-to-a-workspace/
NEW QUESTION # 28
Which Genesys Cloud CX feature helps reduce wait time for each call?
- A. IVR
- B. Automatic Call Distribution
- C. Workforce Management
- D. Skill-based Routing
Answer: A
Explanation:
Explanation
IVR (Interactive Voice Response) is a feature that helps reduce wait time for each call. IVR is a system that allows callers to interact with an automated menu using voice commands or touch-tone keypad inputs. IVR can provide callers with information, options, or self-service functions without requiring an agent's assistance.
This way, IVR can reduce the number of calls that need to be transferred to agents and shorten the wait time for callers who need agent support. References:
https://help.mypurecloud.com/glossary/interactive-voice-response-ivr/
https://help.mypurecloud.com/articles/about-architect/
NEW QUESTION # 29
Which report displays the length of each session for one or more agents over a specified period of time?
- A. Agent Login-Logout Details Report
- B. Agent Quality Details Report
- C. Agent Metrics Report
- D. Agent Activity Summary Report
Answer: A
Explanation:
Explanation
The Agent Login-Logout Details Report is the report that displays the length of each session for one or more agents over a specified period of time in Genesys Cloud CX Performance menu. The Agent Login-Logout Details Report is a report that shows the times when agents logged in and out and the duration of each login session during a range of hours that you specify within a day. The report displays the timestamps in the tenant's standard time zone. If an agent logs in to multiple DNs, the duration of the agent's overall login session, which is captured by the Active Time metric, begins with the first login event and ends with the last logout event. If the agent continues to be logged in over a two-day time span (or longer) and is not forcibly logged out by the system, login duration is split over each calendar day.
The Agent Login-Logout Details Report can help you measure and improve various aspects of your agent performance and activities, such as:
* Availability
* Productivity
* Conduct
* Satisfaction
You can view the Agent Login-Logout Details Report by selecting it from the Agents folder in Genesys Cloud CX Performance menu . You can also customize the report by setting various parameters, such as:
* Pre-set Day Filter
* Report Date
* Agent Group
* Agent
* Media Type
References: https://help.mypurecloud.com/articles/agent-login-logout-details-report/
https://help.mypurecloud.com/articles/reports-overview/
NEW QUESTION # 30
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Genesys GCP-GCX certification exam is an excellent opportunity for professionals to enhance their skills and knowledge in the field of customer experience. GCP-GCX exam is designed to test their ability to work with Genesys Cloud CX solutions and validate their proficiency in various areas. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam is an excellent investment for professionals who want to advance their careers in the field of customer experience and improve their earning potential.
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