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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Campaign Management | - Outbound dialing strategies and optimization - Campaign creation and configuration |
| Topic 2: Avaya Proactive Contact Architecture | - System components and deployment architecture - Dialing modes and campaign processing flow |
| Topic 3: Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
| Topic 4: System Installation and Configuration | - Installation prerequisites and environment setup - Core system configuration and integration |
| Topic 5: Maintenance and Troubleshooting | - Error handling and troubleshooting procedures - System monitoring and performance tuning |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)
- A. The calling list being used was downloaded and overwritten during calling.
- B. The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
- C. The quota settings were not active for the job.
- D. The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
- E. Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?
- A. Restores calling list from prior day's automated standard calling list file backup.
- B. Restores calling list from Backup storage device.
- C. Restores calling list data from prior day's tran.stat files.
- D. Restores calling list data using Latelist/Latemark processing.
- E. Reprocesses calling list from previous raw file data from host.
Which tool is used to obtain the operation status of the acdmon binary?
- A. acdsnapshot
- B. dunup_tool
- C. adump
- D. aodsnapdump
To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
- A. Opt out Digit: #
- B. When an opt-out happens, transfer to .. : Transfer to a VDN
- C. When opt-out happens, transfer to : Transfer to an outbound job
- D. Opt-out Digit: 5
- E. Message to be played when opt-out fails : 1
In the case of an Avaya Proactive Contact (APC. pod configuration, which two services are run on the Secondary APC? (Choose two.)
- A. porter
- B. rtdataSvr
- C. StatspumpCtrl
- D. agentd
- E. ccs
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