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Avaya 7004.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance & Monitoring25%- Routine Maintenance
  • 1. Software upgrades and patches
    • 2. Backup and restore procedures
      - System Monitoring & Alarms
      • 1. Log analysis and alarm handling
        • 2. Performance monitoring tools
          Topic 2: Troubleshooting & Fault Resolution20%- Diagnostic Tools
          • 1. Trace commands and system utilities
            • 2. Network and protocol troubleshooting
              - Common Fault Isolation
              • 1. Call routing and signaling problems
                • 2. Hardware and media gateway issues
                  Topic 3: System Administration & Configuration25%- Element Manager & System Manager
                  • 1. User and device provisioning
                    • 2. Dialing plans and routing configuration
                      - Feature Implementation
                      • 1. Call processing and services
                        • 2. Integration with Avaya Aura
                          Topic 4: Security & System Management10%- Access Control & Security
                          • 1. Security best practices
                            • 2. User rights and authentication
                              Topic 5: System Architecture & Components20%- CS 1000 Hardware and Software Architecture
                              • 1. CS 1000E and CS 1000M platforms
                                • 2. System components and redundancy
                                  - IP Peer Networking
                                  • 1. Network Routing Service (NRS)
                                    • 2. IP Peer configuration and protocols

                                      Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:

                                      1. Click the Exhibit button.

                                      Given a company's dialing plan shown in the exhibit, if a station user at the company in New York City dials 8-890-4233, what will happen to the call?

                                      A) The Access Code of 8 will be removed and the call will complete over Route List Index #0.
                                      B) The Access Code of 8 will be removed and the call will complete over Route List Index #
                                      1.B. The call will receive intercept treatment as indicated in the Customer Data Block (CDB) and fail to complete.
                                      C) The NARS software will remove the Access Code and Location Code and terminate the call internally at Directory Number 4233


                                      2. For a situation where you use the CDP feature at a switch equipped with the MARS software package, which statement are correct? (Choose two)

                                      A) Use steering codes tor CDP calls that are the same as the assigned NARS Access Cades.
                                      B) Use steering codes tor CDP calls that are distinct from those assigned NARS Access Cades.
                                      C) You cannot share Route Lists, Digit Manipulation tables and Time-of-Day schedule with NARS.
                                      D) You can integrate CDP numbers with the NARS Uniform Dialing Plan (UDP).


                                      3. Click the Exhibit button.

                                      Consider the customer's dialing plan shown in the exhibit.
                                      Which number used for the NARS AC1 access code?

                                      A) 9
                                      B) 31
                                      C) 8
                                      D) 6


                                      4. Which Overlay (LD) is used to find an unused card slot (LUC) for a new Digital Line Card that will support five digital telephones?

                                      A) LD 22
                                      B) LD 81
                                      C) LD 20
                                      D) LD 21


                                      5. You are implementing IP Peer Networking in a Communication Server 1000 network. For correct call routing, the digits dialed by users must be manipulated to conform to the dialing requirements of the trunk. Which statement describes a property of digit manipulation?

                                      A) It has the ability to delete and insert leading digits
                                      B) Programming is shared across all network common trunks
                                      C) It uses 64 tables for digit replacement
                                      D) It is only available on branch offices


                                      Solutions:

                                      Question # 1
                                      Answer: A
                                      Question # 2
                                      Answer: B,D
                                      Question # 3
                                      Answer: C
                                      Question # 4
                                      Answer: C
                                      Question # 5
                                      Answer: A

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