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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Startup from OS X Recovery and choose the Unlock Disk option.
B) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
C) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
D) Startup from OS X Recovery and open the Firmware Password utility.

2. The AirPlay Mirroring feature in OS X Mountain Lion allows users to

A) Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV
B) Stream audio to an Airport Express base station
C) Join a game and play against friends using the game on anIOSdevice
D) Send files to anyone around you wirelessly via Wi-Fi

3. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) Startup in OS X Recovery to open Migration Assistant.
B) The customer will have to purchase Migration Assistant at the Mac App Store.
C) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
D) Migration Assistant is stored in the Utilities folder and can be opened at any time.

4. Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

A) Mission Control
B) Sharing
C) Network
D) Security & Privacy

5. A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

A) The application will present a warning that the preference file is missing when it launches.
B) A new default preference file will be created when the application launches.
C) The application will continue to use the original preference file.
D) The old preference files will be automatically deleted when the application launches.

Solutions: