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Cisco 840-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architectural Approach & Business Architecture Role | 15% | - Enterprise architecture alignment - Role of business architect in customer engagements |
| Topic 2: Relationship & Outcome Management | 20% | - Continuous improvement and value expansion - Track and report business outcomes - Deepen customer strategic partnership |
| Topic 3: Customer Environment Diagnosis & Stakeholder Management | 20% | - Assess business context, drivers, and challenges - Customer Conversation Framework - Identify and engage key stakeholders |
| Topic 4: Business Value Analysis & Solution Design | 25% | - Quantitative and qualitative value assessment - Build business case and value proposition - Financial metrics: CAPEX, OPEX, ROI, TCO |
| Topic 5: Implementation, Governance & Change Management | 20% | - Project governance and risk mitigation - Organizational change and adoption strategy - Benefits realization and measurement |
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
Question 1
Which statement describes the recommended level of detail for analysis when you first identify Cisco Architectures and Smart Solutions that could meet business needs?
A. A high level for architectures and low level of detail for Smart Solutions.
B. A fine level of detail, to provide the most information for benefits determination.
C. There is no recommended level of detail. Do the analysis as based on the skills and knowledge of the account team.
D. A high level, with focus on the major architectural or Smart Solution elements that provide significant benefit.
Question 2
Which example is a business case assumption that is most likely to be provided by the IT executive?
A. IT transaction volumes will grow 10% annually for the next 2 years.
B. The expected weighted cost of capital can define the rate of return.
C. The business will outsource customer service to a third party.
D. The number of personnel can be reduced in the business unit due to automation.
Question 3
Which option is a nonfinancial impact?
A. improved brand image and reputation, as reflected in an informal set of interviews by someone writing an industry blog
B. number of new sales wins due to improved collaboration
C. percentage reduction in attrition (resignations) among customer service reps due to improved tools
D. retirement of servers previously used for capacity spikes
Question 4
Which action is the recommended way to address a business constraint on "user training time"?
A. Create a self-study module and inform users that they are responsible to train themselves as time allows.
B. Extend the project timeline and delay future deployment or the next phase until users are trained.
C. Revise the training so that it fits into time available from the busiest users.
D. Train a core set of users and develop a plan for them to get others to the required level of execution capability.
Question 5
Which option describes what a five forces model shows?
A. a list of industry trends and drivers for total market growth
B. an analysis of customer priorities for technology purchase decisions
C. the top three competitive advantages owned by each of the major suppliers
D. industry players: suppliers, complementers, customers, and competitors
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: D |

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