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Cisco 820-422 Exam Syllabus Topics:

Cisco Performing Business-Focused Transformative Architecture Engagements Sample Questions:

Question 1

What is the ITIL definition of a service?

A. A means of delivering value to customers
B. A way of giving customers what they need rather than what they asked for
C. The means of delivering goods to users
D. A means of designing processes customers

Question 2

What is the main objective of using 'Process Questions' in information gathering activities?

A. Gives a way for you to learn more about the size of a problem or situation under discussion
B. Allows you a way to ensure the customer is comfortable with the how you're conducting an interview
C. Allows you a way to give extra attention to key stakeholders
D. Gives a way to double-check your understanding of what several customers have \told you

Question 3

What do Transformative Networking Engagements help Cisco and partners to do?

A. Create new opportunities and justify strategic investment.
B. Close a sale with two weeks.
C. Secure the largest possible scope for assisting customers on complex technology projects.
D. Lock out competitors.

Question 4

Which statement is true regarding assumptions made in the business case?

A. They explain what problems could potentially occur through projects,and how these situations could possibly beavoided.
B. They should be limited to initial installation efforts,and not related to downstream adoption.
C. They give support for possible increases in cost,but do not address how lower expenses might beachieved.
D. They give a basis for estimates,whether related to initial installation,deployment,adoption,or other efforts across the roadmap.

Question 5

What is the definition of a risk?

A. A negative effect upon a service
B. Increased user and customer satisfaction with the IT service
C. Uncertainty of outcome whether a positive opportunity or negative threat
D. The possibility of losing money

Solutions: