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EX0-115 Exam topics
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- The service delivery processes and their relationships 15%
- Introduction to IT Service Management 15%
- Service Design and Transition 5%
- The Service Management System (SMS) 20%
- The control processes and their relationships 20%
- The resolution processes and their relationships 10%
- The relationship processes and their relationships 15%
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle Processes | - Service Design and Transition
|
| Topic 2: Service Management Fundamentals | - Introduction to IT Service Management
|
| Topic 3: Continual Improvement | - Service Improvement Practices
|
| Topic 4: ISO/IEC 20000 Framework | - Service Management System (SMS)
|
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