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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A) 変更管理
B) インシデント管理
C) サービスデスク
D) 顧客関係管理

2. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) 導入されたインフラストラクチャ
B) サービス
C) 構成アイテム
D) 開発されたアプリケーション

3. デミングは継続的改善システムを提案しました。
このシステムにはどの 4 つのアクティビティが含まれますか?

A) 計画します。実行。評価して行動する
B) 計画します。する。評価して行動する
C) 計画します。する。確認して対処する
D) 計画します。実行。監査と改善

4. 変更の構築とテストはいつ開始できますか?

A) 変更要求 (RFC) が正式に承認され次第
B) 変更諮問委員会のメンバーによって影響分析が議論され次第
C) 変更に対する正しいネットワーク計画が作成され次第
D) 変更要求 (RFC) が分類され次第

5. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A) ビジネス関係管理
B) 変更管理
C) インシデント管理
D) 上級経営陣の代表者

Solutions: