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ISEB BH0-006 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Operation | 15% | - Purpose, goals and objectives - Service desk, technical and application management - Incident, problem and request fulfillment |
| Topic 2: Service Strategy | 15% | - Purpose, goals and objectives - Service portfolio management - Key principles and processes |
| Topic 3: Service Management as a Practice | 15% | - Business value of IT service management - Concepts of service and service management - Functions, processes, roles and activities |
| Topic 4: ITIL Service Lifecycle | 20% | - Overview of five lifecycle stages - Interactions and interfaces between stages |
| Topic 5: Service Design | 15% | - Purpose, goals and objectives - Service level management, availability, capacity - Information security and supplier management |
| Topic 6: Service Transition | 15% | - Purpose, goals and objectives - Knowledge management - Change, release and deployment management |
| Topic 7: Continual Service Improvement | 5% | - Seven-step improvement process - Purpose, goals and objectives |
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