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ISEB ITILF2011 Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Exam Number: | ITILF2011 |
| Certificate Validity Period: | N/A (does not expire) |
| Available Languages: | German, Spanish, English, Portuguese, French, Other translations |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | ITIL Intermediate ITIL Master ITIL Expert ITIL Practitioner |
| Exam Price: | Varies by Examination Institute |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Administered by Accredited Examination Institutes or PeopleCert; closed book multiple choice |
| Pre Condition: | None (no prerequisite) |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
ISEB ITILF2011 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selected Processes, Functions, Roles | |
| Topic 2: Service Management as a Practice | |
| Topic 3: Technology and Architecture | |
| Topic 4: Generic Concepts and Definitions | |
| Topic 5: Key Principles and Models | |
| Topic 6: The ITIL Service Lifecycle | - Service Design - Service Strategy - Continual Service Improvement - Service Operation - Service Transition |
Your ISEB ITIL Foundation (syllabus 2011) Questions Answered in Full
At present, the ITILF2011 exam's passing score is 65% (26 out of 40), and registration costs Varies by Examination Institute. Since failing means registering again at full price, thorough preparation is the economical choice — and ISEB can revise both figures, so confirm them officially before booking.
The ISEB ITIL Foundation (syllabus 2011) blueprint is built around these main domains:
- Service Management as a Practice
- Generic Concepts and Definitions
- Selected Processes, Functions, Roles
Additional domains appear in the full official outline — our bank covers them all.
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By a professional group with dedicated contribution — experienced engineers and educators in this industry who compile every ITILF2011 question and verify every answer across the ISEB ITIL Foundation (syllabus 2011) objectives. Maintenance is continuous: as new technology standards and knowledge emerge, revisions follow, and each updated version is sent to your mailbox immediately, free for 365 days, with a 50% renewal discount for further partnership. Privacy is protected by principle — your information is classified and never sold or shared, so no one will call you to sell something after our cooperation. And preferential terms — bundle discounts on the three versions, irregular coupons, little gifts — thank you for your trust in return.
ISEB publishes these prerequisites for the ISEB ITIL Foundation (syllabus 2011): None (no prerequisite).
Verify the current requirements on the official certification page.
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Per the latest exam information, the ITILF2011 exam contains 40 questions with 60 minutes minutes to complete them. The PC Test Engine lets you simulate a full test event under these conditions to check your progress.
ISEB ITIL Foundation (syllabus 2011) Sample Questions:
Which of the following should be available to the Service Desk?
1.Known Error Data
2.Change Schedules
3.Service Knowledge Management System
4.The output from monitoring tools
- A. All of the above
- B. 2,3 and 4 only
- C. 1,2 and 3 only
- D. 1,2 and4 only
Correct Answer: A 🗳️
Which of the following statements is INCORRECT?
- A. The SKMS can include user skill levels
- B. The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
- C. The SKMS is part of the Configuration Management System (CMS)
- D. The SKMS can include data on the performance of the organization
Correct Answer: C 🗳️
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Which of the following statements about processes is INCORRECT?
- A. The output from a process has to conform to operational norms derived from business objectives
- B. The objective of any IT process should be expressed in terms of business benefits and goals
- C. The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"
- D. A process may define policies, standards and guidelines
Correct Answer: C 🗳️
Which process will regularly analyze incident data to identify discernable trends?
- A. Event Management
- B. Problem Management
- C. Service Level Management
- D. Change Management
Correct Answer: B 🗳️
Which Functions are included in IT operations management?
- A. Network management and application management
- B. Technical management and change management
- C. Facilities management and release management
- D. IT operations control and facilities management
Correct Answer: D 🗳️
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