The information industry rewards certified skills, and the ITIL-4-Specialist-Create-Deliver-and-Support credential demonstrates exactly that. In 2026, PracticeVCE supports your attempt with 74 practice questions, unlimited installations, and 365 days of free updates.
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support Examination |
| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
| Exam Price: | Varies by region (approximately £350–£500 GBP equivalent) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Certificate Validity Period: | No expiry (ITIL 4 certifications are currently valid indefinitely) |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice, Closed Book |
| Passing Score: | 70% (typically 28/40) |
| Recommended Training: | PeopleCert Official ITIL 4 CDS Training |
| Exam Registration: | PeopleCert ITIL Certification Page |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person exam via PeopleCert accredited providers |
| Pre Condition: | ITIL 4 Foundation certification is required before taking this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support |
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Value System and Practices | - Organizational structure and teams
|
| Topic 2: Practices Supporting Create, Deliver and Support | - Service Management Practices
|
| Topic 3: Value Streams for Service Management | - Service value stream design
|
ITIL-4-Specialist-Create-Deliver-and-Support Exam — Frequently Asked Questions
The ITIL-4-Specialist-Create-Deliver-and-Support exam is a ITIL certification exam that validates the skills defined in the ITIL 4 Specialist: Create, Deliver and SupportExam syllabus above. It forms part of these credential paths: ITIL 4 Foundation, ITIL 4 Managing Professional. In an economy where certified skills carry growing weight, this credential is one of the clearest ways to demonstrate professional capability in 2026. PracticeVCE prepares you with 74 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
ITIL recommends the following training for the ITIL 4 Specialist: Create, Deliver and SupportExam exam:
Follow the training with repeated self-testing — the 74 practice questions from PracticeVCE let you rehearse each topic as often as needed until it holds.
The written refund policy applies: take the ITIL 4 Specialist: Create, Deliver and SupportExam exam within 60 days of purchase, and if you do not pass, PracticeVCE refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. You may instead exchange for two free exam products of equal value and keep your original update service. Delivery is by email within 1 minute of purchase — contact support if nothing arrives within 2 hours.
You pass the ITIL 4 Specialist: Create, Deliver and SupportExam exam at 70% (typically 28/40), and registration costs Varies by region (approximately £350–£500 GBP equivalent). Since retakes cost the full fee again, repeated simulation runs with the PracticeVCE engines are the economical way to confirm readiness first.
Online proctored or in-person exam via PeopleCert accredited providers Register for the ITIL 4 Specialist: Create, Deliver and SupportExam exam via these official channels:
Once booked, your PracticeVCE practice questions — delivered within 1 minute of purchase — let preparation begin the same day.
Three versions of the 74 practice questions for the ITIL 4 Specialist: Create, Deliver and SupportExam exam: a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows whose simulation test reproduces the real exam atmosphere — repeatable as many times as you like, with two practice modes and offline access; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Included as well: a free demo, 365 days of free updates, a 50% renewal discount afterward, unlimited computer installations, and 24/7 online after-sales service.
ITIL 4 Foundation certification is required before taking this exam. Requirements are revised from time to time, so verify the latest on the official ITIL exam page before scheduling.
The ITIL 4 Specialist: Create, Deliver and SupportExam exam consists of 40 within 90 minutes. The PracticeVCE simulation test runs under the same conditions, so you can get accustomed to the atmosphere and work out any pacing habits before they cost you points.
Per the official outline, the ITIL 4 Specialist: Create, Deliver and SupportExam exam covers 3 domains, led by Service Value System and Practices, Value Streams for Service Management, and Practices Supporting Create, Deliver and Support. The complete list appears in the topics section above; the 74 practice questions at PracticeVCE span every domain.
ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions:
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?
- A. Understand the situations in which incidents and service requests will be initiated
- B. Identify the activities which could be improved by the use of automation
- C. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
- D. Understand which steps contribute least to the support of the service
Correct Answer: A 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?
- A. Ensure that diverse team cultures are aligned with the company's values
- B. Define and promote a uniform corporate culture across all teams
- C. Encourage cultural diversity without boundaries or constraints
- D. Ensure that corporate culture fits into the cultural context of the teams
Correct Answer: A 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Which is an example of results-based measurement and reporting?
- A. Measuring and reporting the cost of providing a service to customers and users
- B. Measuring and reporting the number of hours worked by service desk staff
- C. Measuring and reporting the number of supplier-related interruptions to a service
- D. Measuring and reporting customer satisfaction with closed incidents
Correct Answer: D 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream.
Which improvement is MOST LIKELY to improve the entire value stream?
- A. Reducing the time spent assessing and approving changes
- B. Reducing the time it takes to provide environments for projects
- C. Designing a continuous integration/continuous delivery pipeline
- D. Minimizing handoffs between specialists within a development team
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?
- A. Artificial intelligence
- B. ITSM software
- C. Advanced analytics
- D. Information models
Correct Answer: A 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
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