The information industry rewards certified skills, and the ITIL-DSV credential demonstrates exactly that. In 2026, PracticeVCE supports your attempt with 82 practice questions, unlimited installations, and 365 days of free updates.
ITIL ITIL-DSV Exam Overview:
| Certification Vendor: | PeopleCert (AXELOS ITIL) |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value (DSV) |
| Exam Number: | ITIL-DSV (ITIL4 Specialist DSV) |
| Certificate Validity Period: | Indefinite (ITIL 4 certifications do not expire under current PeopleCert policy) |
| Exam Price: | Varies by region (approximately USD 300–400 depending on location and provider) |
| Passing Score: | 70% (28/40 correct) |
| Related Certifications: | ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: High Velocity IT ITIL 4 Managing Professional ITIL 4 Foundation |
| Exam Format: | Scenario-based questions, Multiple-choice, Closed book |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Duration: | 90 minutes |
| Available Languages: | English, German, French, Chinese (Simplified), Korean, Japanese, Portuguese, Spanish |
| Recommended Training: | PeopleCert Official ITIL 4 DSV Training ITIL Managing Professional Training Path |
| Exam Registration: | PeopleCert ITIL Exam Registration ITIL Certification Overview |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or in-person test center via PeopleCert |
| Pre Condition: | ITIL 4 Foundation certification is required before taking this exam |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Specialist-Drive-Stakeholder-Value |
ITIL ITIL-DSV Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Journey and Experience | - Designing and improving customer journeys - User experience (UX) and customer experience (CX) principles - Customer journey mapping |
| Onboarding and Offboarding | - Service onboarding processes - Service offboarding and exit management - User adoption and transition management |
| Value Co-creation and Communication | - Managing expectations and service perception - Communication channels and methods - Value co-creation with stakeholders |
| Stakeholder Management | - Stakeholder identification and analysis - Communication and engagement strategies - Relationship management practices |
| CX and Service Relationship | - Service level management (SLAs and XLAs) - Measuring customer experience - Customer feedback and improvement loops |
ITIL-DSV Exam — Frequently Asked Questions
The ITIL-DSV exam is a ITIL certification exam that validates the skills defined in the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) syllabus above. It forms part of these credential paths: ITIL 4 Foundation, ITIL 4 Managing Professional, ITIL 4 Specialist: Create, Deliver and Support, ITIL 4 Specialist: High Velocity IT, ITIL 4 Strategist: Direct, Plan and Improve. In an economy where certified skills carry growing weight, this credential is one of the clearest ways to demonstrate professional capability in 2026. PracticeVCE prepares you with 82 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
ITIL recommends the following training for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam:
Follow the training with repeated self-testing — the 82 practice questions from PracticeVCE let you rehearse each topic as often as needed until it holds.
The written refund policy applies: take the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam within 60 days of purchase, and if you do not pass, PracticeVCE refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. You may instead exchange for two free exam products of equal value and keep your original update service. Delivery is by email within 1 minute of purchase — contact support if nothing arrives within 2 hours.
You pass the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam at 70% (28/40 correct), and registration costs Varies by region (approximately USD 300–400 depending on location and provider). Since retakes cost the full fee again, repeated simulation runs with the PracticeVCE engines are the economical way to confirm readiness first.
Online proctored exam or in-person test center via PeopleCert Register for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam via these official channels:
Once booked, your PracticeVCE practice questions — delivered within 1 minute of purchase — let preparation begin the same day.
Three versions of the 82 practice questions for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam: a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows whose simulation test reproduces the real exam atmosphere — repeatable as many times as you like, with two practice modes and offline access; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Included as well: a free demo, 365 days of free updates, a 50% renewal discount afterward, unlimited computer installations, and 24/7 online after-sales service.
ITIL 4 Foundation certification is required before taking this exam Requirements are revised from time to time, so verify the latest on the official ITIL exam page before scheduling.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam consists of 40 multiple-choice questions within 90 minutes. The PracticeVCE simulation test runs under the same conditions, so you can get accustomed to the atmosphere and work out any pacing habits before they cost you points.
Per the official outline, the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam covers 5 domains, led by Customer Journey and Experience, Onboarding and Offboarding, and Stakeholder Management. The complete list appears in the topics section above; the 82 practice questions at PracticeVCE span every domain.
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions:
A service provider is losing its customers at a rapid pace. The Service Manager wants to understand the reason and asks to draw out the customer journey for this. Why is this a good idea?
- A. The customer will have cheaper services because of the customer journey.
- B. The service provider will be able to identify and understand specific customer's behavior and outcomes.
- C. The customer's risks will be removed when using the service.
- D. The service provider will be able to get optimal value out of the service it is delivering.
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a:
- A. Programme
- B. Project
- C. Normal Change
- D. Emergency Change
Correct Answer: A 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
An organization is negotiating and agreeing the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?
- A. The time taken to detect and report security breaches
- B. The number of photo formats supported for upload
- C. The number of network failures per day
- D. The time taken for social media pages to refresh
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Users contacting an organization's service desk team often complain that they are required to repeat information when communicating with different individuals and systems within the organization. Specialists that work with the service desk team also complain that they frequently do not get the information needed to handle user queries. What would resolve these issues for all stakeholders?
- A. Providing multichannel support
- B. Establishing omnichannel communications
- C. Providing a self-service portal
- D. Automating the logging of user emails
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?
- A. The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs
- B. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
- C. The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship
- D. The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
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