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Microsoft Managing Microsoft Dynamics Implementations Sample Questions:

1. You have conducted a detailed business process analysis. You are now finalizing requirements gathering and need to document your findings in a key customer facing deliverable.
Which document is best aligned for this purpose?

A) A Functional Design Document that describes how the requirements that the customer envisions for their future state will be addressed in the solution.
B) A Functional Requirements Document that states all the requirements that the customer envisions for their future state.
C) A Project Charter that documents the agreed upon project scope.
D) A Solution Design Document that presents the proposed solution flow.

2. Your company's Sales Manager approaches you with an opportunity for selling a Microsoft Dynamics? business solution. You are responsible for quickly finalizing the sale of the solution.
Which one of the following provides guidance to help close the sale and provide a structured duediligence process?

A) Optimization Offerings
B) Decision Accelerators
C) Project Initiation and Planning
D) Industry Playbook

3. You are developing a strategy to implement quality requirements. The project is sized as a standard
implementation that requires some customization.
Which of the following tools should help you to meet the quality requirements of the project?
Choose the 2 that apply.

A) Daily phone conferences and detailed reporting
B) Documented Conditions of Satisfaction
C) Phase Tollgate Review meeting
D) Detailed requirements documentation

4. A prospect told your sales representative that they are interested in implementing a Microsoft Dynamics solution. The prospect wants a supportive business software system, but has no formal requirements. Your sales representative asks you what to offer this customer.
What do you advise the sales representative to do?

A) Provide an optimization offering to help reduce risk and improve customer satisfaction.
B) Provide a diagnostic offering to help the customer define requirements.
C) Offer an Analysis phase to gather detailed business requirements.
D) Provide a flexible and collaborative agile project approach to implement Microsoft Dynamics solutions.

5. You are managing a complex, multisite project under a fixed price contract. Your customer wants to refine the project scope. You agree that the changes are appropriate, but believe that they constitute a major change that increases the project scope.
What should you do?

A) Refuse the customer's request by queuing the request on a backlog with requirements to be executed in another project run.
B) Review the contract, the Project Charter, and the Statement Of Work for this project. Verify if scope changes are allowed and which process of scope changes needs to be followed. Then, execute this procedure.
C) Document the estimated additional costs and working hours spent on the implementation of this change. Accept the change only after the customer's approval. Update the project's scope documentation and the project schedule with the new information.
D) Document the estimated additional costs and working hours spent on the implementation of this change. Then, contact your sales representative and strategize on how to best reject the request,
considering the fixed price contract type.

Solutions: