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Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Multimedia Fundamentals | - Multimedia Contact Center Features - Open Queue Interfaces - Integration with Contact Center Manager - Communication Control Toolkit Usage |
| Topic 2: System Implementation and Configuration | - Server and Client Deployments - Domain Integration and Trust |
| Topic 3: Operational Tasks | - Reporting and Administration Tools |
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