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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Configuration | - User management and roles - Site configuration and settings - Workflow and business rules |
| Topic 2: RightNow CX Cloud Service Overview | - Core architecture and components - Service cloud concepts and terminology |
| Topic 3: Knowledge Management | - Content creation and publishing - Search optimization and usage - Knowledge base structure |
| Topic 4: Agent Desktop and Service Interaction | - Customer interaction handling - Task and queue management - Incident management |
| Topic 5: Integration and Customization | - Integration concepts and APIs - Customization options and tools |
| Topic 6: Reporting and Analytics | - Analytics dashboards - Standard reports usage |
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