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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Sales Executive
B) Support Coordinator
C) Incident Processor
D) Service Consultant

2. The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?

A) The customer is no longer entitled to support since they have caused a fault in the system.
B) Ask the customer to use a different system since this installation is experiencing issues.
C) The customer's system has the fault therefore you only need to use their system for further investigation and testing.
D) Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.

3. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Send the customer as much documentation as possible so they can find the solution themselves.
B) Good working relationships with colleagues with whom you can share and discuss ideas.
C) Take as much time as you need to think about the customer's issue on your own.
D) Call the customer and tell them that you cannot progress their message.

4. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A) Contact the customer to define the missing information.
B) Try to guess what the customer might want to have.
C) Get confirmation from the customer that your interpretation of the message is correct.
D) Send notes to customer based on your assumptions.

5. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Increase the numbers of search terms.
B) Use the customer Id.
C) Use the search filter.
D) Use wild cards.

Solutions: