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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. How is the Energy and Utilities Cloud solution installed on an org?

A) Its installed as a managed package and unmanaged components
B) A specialized org that Salesforce creates with the solution installed is required
C) Its included as part of core and will be deployed when licenses are purchased
D) The functionality is unlocked based on the license types assigned to the org

2. An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

A) Establish a testing and validation process to ensure that the data is accurate and complete
B) Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
C) Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
D) Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model

3. A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A) utility 360
B) utility Cx
C) Partner Management

4. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Experience Self-Serve Portal
B) Customer Acquisition Management
C) Energy and Utilities Contact Center Console
D) Utility Self-Serve Portal

5. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A) Service Cloud
B) Configure Prince Quote (CPQ)
C) Energy and utility Base
D) Contract Lifecycle Management (CLM)

Solutions: