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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A) Install the Salesforce Loyalty Member Mobile App
B) Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
C) Create and implement a feature-rich Loyalty Member Mobile App
D) Enable Experience Cloud and customize the Loyalty Member Portal

2. A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A) The Default Workflow User is missing the CLAAnalytics Base User permission set license
B) The Default Workflow User is missing the Loyalty Management permission set license
C) The Default Workflow User is missing the CLAAnalytics Base User permission set license
D) The Default Workflow User is missing the Data Pipelines Base User permission set license

3. The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named
"tbl_Member" with the following data contents:
* the program member's personal particular and contact information
* member's current-tier value
* member's tier-points
Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?

A) "LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and
"Account" Object.
B) "LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.
C) "LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.
D) "LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.

4. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Embed the Member Service Manager Home Dashboard on the Contact record
B) Add the 'View Member Profile' component on the Contact record
C) Embed the 'Member Summary Embedded Dashboard on the Contact record
D) Add the 'Transaction Journals' related list to the Contact record

5. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Use the standard Order Lookup of the Transaction Journal Object
B) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
C) Create a custom text field in Transaction Journal object to save the order purchased by the client.
D) Use standard Order Lookup on the Loyalty Ledger object

Solutions: