2024 Correct Practice Tests of Salesforce-Loyalty-Management Dumps with Practice Exam
Certification Sample Questions of Salesforce-Loyalty-Management Dumps With 100% Exam Passing Guarantee
NEW QUESTION # 14
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Modify the Marketing user profile to include permission to run reports.
- B. Search Salesforce AppExchange for Loyalty Analytics apps.
- C. Create a permission set to run reports and assign it to marketing users.
- D. Enable CRM Analytics and create a Loyalty app.
Answer: D
NEW QUESTION # 15
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Add the partner in the Lookup on the Chocolate cookie product.
- B. Choose ''Category'' option and map the Chocolate cookies to the partner.
- C. Choose ''Product" option and map the green soda to the partner
- D. Add the partner in the lookup on the snack product
Answer: C,D
NEW QUESTION # 16
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- D. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
Answer: C
NEW QUESTION # 17
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
- B. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
- C. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
- D. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
Answer: B
NEW QUESTION # 18
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use Issue voucher from the Loyalty Program Member page.
- B. Assign a voucher definition from the customer's Loyalty Program Member.
- C. Activate the voucher assignment batch.
- D. Use the "issue Voucher" flow template.
Answer: A
NEW QUESTION # 19
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
- A. Load large volumes of external data coming from external systems
- B. Tracks the status and health of batch jobs
- C. Process zip files full of Loyalty Transactions coming from point-of-sales systems
- D. Process large volumes of transactions
Answer: B,D
NEW QUESTION # 20
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?
- A. Create a custom field on transaction journal object
- B. Create a Journal Type for each case.
- C. Create a Journal Subtype for each case.
- D. Create a custom field on Loyalty Ledger object
Answer: C
NEW QUESTION # 21
What three types of vouchers can be configured in Loyalty Management?
- A. Product or Service
- B. Gift Card
- C. Discount Percentage
- D. Fixed Value
- E. Promo Code
Answer: A,C,D
NEW QUESTION # 22
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Contact, Account, and Opportunity
- B. Voucher Definition, products, and Loyalty Member Tier
- C. Contact Loyalty Program Member, and Loyalty Member Tier
- D. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
Answer: C
NEW QUESTION # 23
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Evaluation Flow
- B. Screen Flow
- C. Schedule-Triggered Flow
- D. Autolaunched Flow (No Trigger)
Answer: A,C
NEW QUESTION # 24
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Loyalty Segments
- B. Member Rewards and Benefits
- C. Loyalty product Pricing
- D. Loyalty Tiers
Answer: B,D
NEW QUESTION # 25
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the 'View Member Profile' component on the Contact record
- B. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
- C. Incorporate the Member Service Manager Home Dashboard on the Contact record
- D. Incorporate the 'Transaction Journals' related list on the Contact record
Answer: A,B
NEW QUESTION # 26
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Qualifying Points
- B. Tier Qualifying Points
- C. Non-Qualifying and Qualifying Points
- D. Non-Qualifying Points
Answer: D
NEW QUESTION # 27
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Transaction Journal
- B. Contact page
- C. Loyalty Program Member page
- D. Account page
- E. Loyalty Program Member Related List
Answer: A,C,E
NEW QUESTION # 28
A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?
- A. On the Member Benefit Related List, linked to Loyalty Program Member
- B. On the Voucher Related List, linked to Loyalty Program member
- C. On the Transaction Journal Related List, Linked to Loyalty Program Member
- D. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
Answer: D
NEW QUESTION # 29
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Cumulative Promotion
- B. Standard Promotion
- C. Joint Promotion
- D. Aggregate Promotion
Answer: A
NEW QUESTION # 30
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. CLAAnalytics Base Admin
- B. Loyalty Analytics admin
- C. Rule Engine Designer
- D. Data Pipelines Base User
Answer: D
NEW QUESTION # 31
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign user access to the analytics for Loyalty role.
- B. Assign user access to permission sets for analytics for Loyalty.
- C. Assign access by checking CRM Analytics plus user
- D. Assign the user the analytics profile for analytics for Loyalty.
Answer: B
NEW QUESTION # 32
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