[Feb-2024] Field-Service-Lightning-Consultant exam torrent Salesforce study guide
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Salesforce has always been one of the most innovative platforms for building efficient customer relationship management solutions. Among the various areas of expertise, field service management has gained significant importance in the recent past. To cater to this domain, Salesforce has introduced the Salesforce Field-Service-Lightning-Consultant Certification Exam. Salesforce Certified Field Service Lightning Consultant certification exam is designed for professionals who have a deep understanding of the Salesforce Field Service Lightning platform and the skills to implement end-to-end solutions for managing field-service operations.
The Salesforce Field-Service-Lightning-Consultant exam consists of 60 multiple choice and multiple select questions that are designed to test the candidate's knowledge of Field Service Lightning. Field-Service-Lightning-Consultant exam covers various topics, including configuring and customizing Field Service Lightning, managing work orders and service appointments, and using the Field Service Lightning mobile app. Candidates must achieve a minimum passing score of 63% to earn the certification. Successful candidates are recognized as experts in Field Service Lightning and can provide valuable insights to their clients on how to optimize their field service operations.
NEW QUESTION # 102
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
- A. Case process, Work Types, Entitlements, and Milestones
- B. Work Types, Skill Requirements, Entitlements, and Milestones
- C. Skill Requirements, Work Types, Case Process, Milestones
- D. Work Types, Skill Routing, Skill Requirements, Operating Hours
Answer: D
NEW QUESTION # 103
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?
- A. Create two service appointment
- B. Create a two-service crew
- C. Create a work rule with two required skills
- D. Create a crew with two technicians
Answer: D
NEW QUESTION # 104
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?
- A. Build a Flow on the Service Appointment record.
- B. Install an AppExchange eSignature solution.
- C. Generate a Service Report with a Signature Type.
- D. Supply each Service Technician with a portable printer.
Answer: B
NEW QUESTION # 105
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?
- A. Utilize the standard Price Book with pricing rules applied.
- B. Utilize a standard Price Book specific to each country.
- C. Utilize a custom Price Book specific to each country.
Answer: C
NEW QUESTION # 106
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize the standard Price Book with pricing rules applied.
- B. Utilize a custom Price Book with pricing rules applied.
- C. Utilize a standard Price Book specific to each country.
- D. Utilize a custom Price Book specific to each country.
Answer: D
NEW QUESTION # 107
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?
- A. Relate the time sheet to the service appointment
- B. Relate the timesheet entries to the service appointment
- C. Relate the timesheet entries to the work order line time
- D. Relate the time sheet to the work order line item
Answer: C
NEW QUESTION # 108
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?
- A. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
- B. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
- C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
- D. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
Answer: D
NEW QUESTION # 109
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Use the Resource Availability Rule.
- B. Create Resource Absences every day.
- C. Create a recurring Service Appointment
- D. Use appropriate Resource Operating Hours.
Answer: D
NEW QUESTION # 110
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?
- A. Create a work order line item and a product request line item.
- B. Create a product request and a product request line item.
- C. Create a shipment and a product request line item.
- D. Create a product consumed and a product request line item.
Answer: B
NEW QUESTION # 111
universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work Which two items should a consultant include in the scheduling policy to meet this?
requirement?
- A. Required resources and maximum travel from home
- B. Minimize travel service objective and preferred resource services objectives
- C. Maximize travel from home and working territories
- D. Minimize travel service objectives and resources priority services objectives
Answer: B,C
NEW QUESTION # 112
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assetsdirectly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?
- A. Only the primary assets related list on the work order object
- B. Only the primary assets relatedlist on the assets object
- C. Both the primary assets and related assets related lists on the work order object
- D. Both the primary assets and related assets related lists on the assets object
Answer: B
NEW QUESTION # 113
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. TheDue Date of the Service Appointment
- B. The Maintenance Plan for the Account
- C. When Service Resources are available for work
- D. The Time Slots for Appointment Booking
Answer: C,D
NEW QUESTION # 114
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
- A. Configure the dispatcher user time zone to the same as territories they manage
- B. Set the dispatch console to display in territory time zone in the field service settings
- C. Set the dispatch console to display in the user time zone in field service settings
- D. Create the formula to calculate the time zone offset from the user to territory time zone
Answer: B
NEW QUESTION # 115
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Publish training documentation in a closed chatter group.
- B. Increase training to Field Service Technicians
- C. Increase training to Sales Representatives.
- D. Publish pre-release documentation on the Customer Community.
Answer: B,D
NEW QUESTION # 116
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?
- A. Create a Resource with 20 hours available a day.
- B. Create 100 Service Appointments with Contractors as Required Resources.
- C. Create 5 Resources with 20 hours available a week.
- D. Create a Capacity-based Resource with 100 hours capacity a week.
Answer: D
NEW QUESTION # 117
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The dispatcher console MAO and filter the list to show only desired service appointment
- B. The dispatcher work order polygons and filters the list to show only desired service appointment
- C. The prevention maintenance Gantt and filter the list to show only desired work orders
- D. The dispatcher console appointment list and filter the list to show only desired service Appointment
Answer: A,D
NEW QUESTION # 118
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
- A. The Product Item Transactions Related List on the Product Item
- B. The Product Request Line Item associated with the Product
- C. The Products Consumed section on the Work Order
- D. The Work Order Line Item associated with the completed Work Order
Answer: C
NEW QUESTION # 119
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Absences per Employee.
- B. Reduced Overtime per Work Order.
- C. Reduced Work Orders per Shift.
- D. Reduced Travel Time per Work Order.
Answer: B,D
NEW QUESTION # 120
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers
- A. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- B. Create a Process Builder to close the Milestone when the Wrap Up is complete.
- C. Create custom fields to capture that the Wrap UP Activities have been completed.
- D. Create a Workflow to close the Milestone when the Wrap Up is complete.
- E. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
Answer: A,C,D
NEW QUESTION # 121
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