Latest [Jan 07, 2022] C-C4H510-04 Exam Questions – Valid C-C4H510-04 Dumps Pdf
C-C4H510-04 Practice Test Questions Answers Updated 115 Questions
SAP Service Cloud Certification Exam Topics:
| Service Elements and Notification | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Service Business Process | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Basic Setup Settings | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Communication Channel and Knowledge Base | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
NEW QUESTION 45
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Organizational unit
- B. Business user
- C. Workflow rule
- D. Service agent
Answer: B
NEW QUESTION 46
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Price scale
- B. Cross-selling list
- C. Pricing procedure
- D. Price list
Answer: C
NEW QUESTION 47
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. A customer needs to be assigned.
- B. A service contract is active.
- C. Address mismatches must be corrected first.
- D. At least one service object needs to be assigned.
Answer: A,D
NEW QUESTION 48
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Registered product
- B. Service warranty
- C. Installed base
- D. Service contract
Answer: A
NEW QUESTION 49
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Use the Subticket tab to add a ticket.
- B. Define a multi-step approval process.
- C. Maintain the ticket hierarchy.
- D. Execute an action for grouping tickets.
- E. Select the relevant scoping item.
Answer: A,C,D
NEW QUESTION 50
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Reporting
- B. Controlling validity of the service catalog
- C. Determining fine-tuning settings
- D. Controlling responsibility
- E. Determining service level assignments
Answer: A,B,E
NEW QUESTION 51
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Employees
- B. Accounts
- C. Tickets or Service Call
- D. Products
Answer: C
NEW QUESTION 52
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.
- A. Create service level agreements.
- B. Assign work centers and views.
- C. Control access on field and action level.
- D. Set access restrictions.
- E. Maintain the service catalog.
Answer: B,C,D
NEW QUESTION 53
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The ticket is escalated.
- B. The warranty is set to active.
- C. The registered product has no installed base assignment.
- D. The warranty is expired.
Answer: C
NEW QUESTION 54
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- B. Routing rules can be applied to warranties.
- C. The system can be set up so that certain incident categories are not covered.
- D. The agent is prompted to upsell a warranty to the customer.
Answer: A,C
NEW QUESTION 55
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Installed Base
- B. Product
- C. Warranty
- D. Installation Point
Answer: D
NEW QUESTION 56
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.
- A. No security issues with mashup outside of corporate network
- B. Existing reports can be reused
- C. Offline access is available
- D. Real-time data access
- E. No additional authorization concept is required
Answer: B,C,D
NEW QUESTION 57
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
- A. Adaptation
- B. Mashup
- C. Code list restriction
- D. Workflow rules
Answer: A
NEW QUESTION 58
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.
- A. Set up a multi-step approval process.
- B. Start processing.
- C. Change the priority to escalated.
- D. Push the incident to SAP Service Cloud support.
Answer: B,D
NEW QUESTION 59
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Templates
- C. Knowledge base
- D. Workflow rules
Answer: B
NEW QUESTION 60
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Counter-based
- B. Cyclical
- C. Recall
- D. Absolute
Answer: B,D
NEW QUESTION 61
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business role
- B. Business user
- C. Service agent
- D. Employee
Answer: B
NEW QUESTION 62
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. No security issues with mashup outside of corporate network
- B. No additional authorization concept is required
- C. Existing reports can be reused
- D. Real-time data access
- E. Offline access is available
Answer: B,C,D
NEW QUESTION 63
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Installed bases
- B. Service contracts
- C. Registered products
- D. Contacts
Answer: C,D
NEW QUESTION 64
Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.
- A. Service level of incoming tickets
- B. Ticket due date
- C. Status
- D. Service category
Answer: B,C
NEW QUESTION 65
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. No Access
- B. Restricted
- C. Full Access
- D. Unrestricted
- E. Define Specific Restriction
Answer: A,B,D
NEW QUESTION 66
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C-C4H510-04 Exam Certification Details:
| Duration: | 180 mins |
| Cut Score: | 63% |
| Level: | Associate |
| Exam: | 80 questions |
C-C4H510-04 dumps Sure Practice with 115 Questions: https://www.practicevce.com/SAP/C-C4H510-04-practice-exam-dumps.html
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