Microsoft MB-910 Exam Preparation Guide and PDF Download
Verified & Correct MB-910 Practice Test Reliable Source May 09, 2025 Updated
Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Exam is an entry-level certification exam for IT professionals who want to prove their knowledge and skills in Microsoft Dynamics 365. MB-910 exam is designed to test the foundational knowledge in CRM concepts, Dynamics 365 applications, and related technologies. Passing the exam validates that the candidate has a fundamental understanding of Dynamics 365, which is an essential requirement for IT professionals working with Dynamics 365.
The MB-910 exam covers a range of topics, including customer engagement, sales, marketing, and service. Candidates are required to demonstrate their ability to configure and customize Dynamics 365 CRM to meet the specific needs of their organization or clients. They must also be able to integrate Dynamics 365 with other Microsoft applications and third-party tools.
NEW QUESTION # 49
An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report several issues. What should you use to resolve each issue? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 50
Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right.
Each product may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 51
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal
NEW QUESTION # 52
Dynamics 365 Customer Service has the following requirements:
Issues created on a website must be added to Dynamics 365 Customer Service.
A customer must be limited to opening no more than 10 issues a month.
Escalations must be organized into an area that ensures managers can view escalated issues.
You need to identify the areas in the system that meet the requirements.
Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 53
A company implements Dynamics 365 Sales.
You need to recommend the features to implement that meet the following requirements:
Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities.
Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone number, contact, and last contact date for the account. Allow sorting by any column.
Which features should you recommend?
To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-views
NEW QUESTION # 54
A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be able to host webinars and events but is concerned about controlling costs.
You need to recommend solutions to meet the company's requirements.
Which products should you recommend? To answer, drag the appropriate products to the correct features. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 55
You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?
- A. Entitlement
- B. Project task
- C. Work order
- D. Task
Answer: A
NEW QUESTION # 56
A company is using Dynamics 365.
The company plans to converse with customers through social media.
You need to recommend a solution that provides conversation with customers.
What should you recommend?
- A. Dynamics 365 Customer Insights
- B. Dynamics 365 Customer Voice
- C. Dynamics 365 Customer Service
- D. Omnichannel for Customer Service
Answer: D
NEW QUESTION # 57
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements.
Which features should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 58
A company wants to be able to give quotes to customers from their parts list.
You need to recommend a solution for the company. What should you recommend?
- A. Dynamics 365 Human Resources
- B. Dynamics 365 Sales
- C. Dynamics 356 Customer Insights
- D. Dynamics 365 Marketing
Answer: B
NEW QUESTION # 59
A company uses Dynamics 365 Project Operations. You use the Project Operations Team Member app. You need to correct a submitted time entry.
Which functionality should you use? To answer, drag the appropriate functionalities to the correct scenarios. Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/time/ui-behavior-time
NEW QUESTION # 60
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Use Customer Voice to compile results from the existing third-party app.
- B. Use Power Automate to automatically send Customer Voice surveys.
- C. Create surveys in Dynamics 365 Marketing by using Questionnaire.
- D. Use Customer Voice to collect and analyze survey results.
- E. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
Answer: A,D
NEW QUESTION # 61
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.
Which standard record type is used to create the forecast?
- A. Quote
- B. Lead
- C. Account
- D. Opportunity
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-forecast
NEW QUESTION # 62
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview
NEW QUESTION # 63
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE:
Each correct selection is worth one point.
- A. Close the quote
- B. Export the quote as a PDF file.
- C. Create an order
- D. Generate a document by using a Microsoft Word template.
Answer: B,D
NEW QUESTION # 64
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 65
A company uses Dynamics 365 Sales.
The company plans to use Dynamics 365 Sales Insights.
You need to recommend features that meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assistant
https://docs.microsoft.com/en-us/dynamics365/ai/sales/talking-points
NEW QUESTION # 66
A company implements Dynamics 365 Sales. Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities
NEW QUESTION # 67
A company uses Dynamics 365 Marketing.
Marketing team members must be able to group related customers for campaigns, market research, and surveys.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1:
You cannot use marketing segments in a campaign.
Box 2:
You can only use one type of marketing list (a subscription list) for customer journeys. You can use any type of marketing segment for customer journeys.
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/segments-vs-lists
NEW QUESTION # 68
A company uses Dynamics 365 Sales.
The company plans to use Linkedln Sales Navigator to increase sales productivity and assist salespersons in their daily duties.
You need to identify potential decision makers for a sale.
Which Linkedln Sales Navigator feature should you use?
- A. Top Card
- B. Related Leads
- C. Auto Capture
Answer: B
NEW QUESTION # 69
You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.
You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?
- A. Roles
- B. Rating values
- C. Skills
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency- models
NEW QUESTION # 70
A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.
You need to proactively monitor customer's equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Dynamics 365 Remote Assist integration
- B. Dynamics 365 mobile app
- C. Azure IoT Central
- D. Azure IoT Hub
Answer: C,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION # 71
A consulting firm uses Dynamics 365 Project Operations to manage the following types of work for clients:
Monthly bookkeeping services that take four hours
Yearly tax filings with variable hours that are based on a client's needs for one year Reimbursements for unplanned government filing fees You need to create opportunity rows.
Which type of service should you use for each type of work? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/basic-quote-lines#billing-types
NEW QUESTION # 72
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview
NEW QUESTION # 73
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