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SAP C-C4H520-02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
C-C4H520-02 Exam Certification Details:
| Exam: | 80 questions |
| Duration: | 180 mins |
| Sample Questions: | SAP C-C4H520-02 Exam Sample Question |
| Languages: | English |
| Level: | Associate |
| Cut Score: | 61% |
NEW QUESTION 37
In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.
- A. No Touch
- B. High Touch
- C. E-mail Interaction
- D. Video Chat
Answer: B
NEW QUESTION 38
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By opening the Service assignments.
- B. By navigating to the address on the Service assignments.
- C. By Setting the relevant workflow step
- D. By adding a checklist
Answer: C
NEW QUESTION 39
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Import Report Templates
- B. Use Pre-assembled queries
- C. Use Pre-assembled Reports
- D. Import Queries
Answer: A,B
NEW QUESTION 40
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Ticket
- B. Ibase
- C. Sales Order
- D. Service Request
Answer: A
NEW QUESTION 41
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Assign correct CRUD to user group
- B. Enable business rule
Answer: A,B
NEW QUESTION 42
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. Field Coordinator
- B. BackOffice Administrator
- C. End Customer
- D. Service Engineer
Answer: B
NEW QUESTION 43
What format is used for API Exchange? Choose the correct answer.
- A. XML
- B. HTML
- C. XSD
- D. JSON
Answer: D
NEW QUESTION 44
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Checkout Report
- B. Service Call
- C. Smartform
- D. Business Partner
Answer: A,C
NEW QUESTION 45
Which web service is used when integrating FSM? Choose the correct answer.
- A. SOAP
- B. R2D2
- C. XML-RPC
- D. REST
Answer: D
NEW QUESTION 46
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Branding
- B. Workflow assignments
- C. QR Codes
- D. Moment-sets
Answer: C
NEW QUESTION 47
How can you translate a smartform? Choose the correct answer.
- A. Download it Microsoft word, translate and then upload
- B. Maintain the translation of the smartform in company settings
- C. Export it to XML, translate and Upload
- D. Select the Translation language within the Designer
Answer: C
NEW QUESTION 48
Which is the recommended browser for screen configuration tool? Choose the correct answer.
- A. Microsoft Edge
- B. Internet Explorer
- C. Firefox
- D. Google Chrome
Answer: D
NEW QUESTION 49
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign permissions to user groups
- B. Assign User groups to users
- C. Assign users to permissions
- D. Assign user groups to permissions
Answer: A,B
NEW QUESTION 50
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Missing Skills
- B. Worktime pattern
- C. Booked assignments
- D. Availability Status
Answer: A,D
NEW QUESTION 51
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Service Contract
- B. Equipment
- C. Item
- D. Activity
Answer: D
NEW QUESTION 52
Which Business object permissions could you enable to use Time and Material journal? Note: There are
2 correct answers to this question.
- A. Activity
- B. Mileage
- C. Worktime
- D. Expense
Answer: B,D
NEW QUESTION 53
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.
- A. By helping Employees learn more about next generation technologies
- B. By giving service technicians the ability to schedule the additional training
- C. By adopting your workforce to accommodate for workers shifting perspectives
- D. By giving service technicians the ability to register for upcoming certifications
Answer: B
NEW QUESTION 54
What can you do with a picker element in a Smartform? Note: There are 2 correct answers to this question.
- A. You can link two picker elements together
- B. You can use it to select an object from a list
- C. You can link picker and attachment elements together
- D. You can use it to Pick PNG Files
Answer: A,B
NEW QUESTION 55
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to record a problem for a customer
- B. When you need to plan an Appointment at the Customer
- C. When you need to set up a meeting with a customer
- D. When you need to send an Engineer to the customer
Answer: A,D
NEW QUESTION 56
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. Hardware redundancy control
- B. Sophisticated Cloud Service Firewall
- C. SSL-Encrypted cloud communication
- D. Outage Protection
Answer: B,C
NEW QUESTION 57
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Assign parts to the incident
- B. Monitor the Execution Stage
- C. Record the incident via the website
- D. Record the Progress of the Incident
- E. Scan a QR Code
Answer: B,C,E
NEW QUESTION 58
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SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
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