Pass Salesforce FSL-201 PDF Dumps | Recently Updated 140 Questions
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NEW QUESTION 15
A consultant explains how a sending domain differs from a customer's primary domain. The customer is evaluating their options around configuring their domain.
Which two questions should their IT team be asked?
Choose 2 answers
- A. Will they be able to create and post DNS files when self-hosting?
- B. Are they able to modify their domain configuration's DNS entries?
- C. Can they provide access for Marketing Cloud to update the DNS records?
- D. Does their company allow delegation of subdomains to third parties?
Answer: B,D
NEW QUESTION 16
A customer wants to create a loyalty program by identifying all subscribers who clicked on a link within any email sent within the last six months.
What should be recommended7
- A. Create and execute a Data Filter on the Click data view.
- B. Create and execute a SQL Query against the _Click data view.
- C. Create and execute a Tracking Extract.
- D. Create and execute a Subscriber Engagement report.
Answer: B
NEW QUESTION 17
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. Assigned Resources, Qwner of Service Appointment and members of User Territory
- B. Assigned Resources, Owner of Service Appointment and members of Service Territory
- C. Owner of Service Appointment and members of Service Territory
- D. wner of Service Appointment and members of User Territory
Answer: D
NEW QUESTION 18
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
- A. The territory of the resources was not included in the global optimization request.
- B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
- C. Global optimization doesn't reschedule appointments that have rule violations.
- D. There are no service resources available with the required skill levels.
Answer: A,B
NEW QUESTION 19
Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?
- A. Create Work Types for use on Work Orders
- B. Create a standard set of Work Order Line Items.
- C. Launch the Work Order Standardization Wizard.
- D. Train Technicians to use Duplicate Work Order feature.
Answer: A
NEW QUESTION 20
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
- A. Remove the ASAP Service Objective.
- B. Add the Maximum Travel From Home Work Rule.
- C. Give the Minimize Travel Service Objective the highest weight.
- D. Remove the Match Location Work Rule.
Answer: C
NEW QUESTION 21
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Publish pre-release documentation on the Customer Community.
- B. Increase training to Sales Representatives.
- C. Increase training to Field Service Technicians
- D. Publish training documentation in a closed chatter group.
Answer: A,C
NEW QUESTION 22
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Resource and give them 24-hour availability for the next three weeks.
- B. Create a Capacity-based Resource and delete that Resource after three weeks.
- C. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- D. Create a Capacity-based Resource and give them Capacity for the next three weeks.
Answer: D
NEW QUESTION 23
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 25 contractors
- B. 75 contractors
25 contractors - C. 25 contractors
100 contractors - D. 100 contractors
100 contractors
Answer: B
NEW QUESTION 24
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?
- A. Use Multiple Operating Hours with Slots for each hour.
- B. Use Customer Operating Hours.
- C. Use Exact Appointments on the Work Types.
- D. Use Territory-specific Operating Hours.
Answer: D
NEW QUESTION 25
Northern Trail Outfitters is interested in a solution to automate a process. They currently pull data into a spreadsheet to import into a data extension for sending. The data warehouse can be configured to place a dally on an SFTP.
Which three questions are relevant to determining a solution?
Choose 3 answers
- A. Will the data file be placed on the SFTP at the same time daily?
- B. Does the data extension have a data relationship?
- C. Will the file have more than 5,000 rows?
- D. Is the data file a delta or a historical file?
- E. Does someone need to be notified if an error happens on import9
Answer: A,D,E
NEW QUESTION 26
At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?
- A. Add one hour to the start and end times on the service territory.
- B. Add one hour to the start and end times on the service territory member's operating hours.
- C. Subtract one hour from the start and end times on the service territory.
- D. Change the time zone on the service territory member's user record to match the service territory's time zone.
Answer: B
NEW QUESTION 27
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?
- A. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
- B. Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.
- C. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
- D. Process Builder on Case to update the Service Appointment and Work Order.
Answer: C
NEW QUESTION 28
Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?
- A. Skills, Operating Hours, Time Slots, and Holidays.
- B. Work Types, Resource Availabilities, and Operating Hours
- C. Service Territories, Operating Hours, and Resource Absences
- D. Service Territories, Resource Capacity, and Business Hours
Answer: C
NEW QUESTION 29
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a custom Price Book specific to each country.
- B. Utilize a standard Price Book specific to each country.
- C. Utilize the standard Price Book with pricing rules applied.
- D. Utilize a custom Price Book with pricing rules applied.
Answer: A
NEW QUESTION 30
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?
- A. Install an AppExchange eSignature solution.
- B. Build a Flow on the Service Appointment record.
- C. Supply each Service Technician with a portable printer.
- D. Generate a Service Report with a Signature Type.
Answer: A
NEW QUESTION 31
Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers
- A. Add new status to Status Transitions.
- B. Add new Status to the Case.
- C. Add the Status Transitions to the Technicians' Profile.
- D. Add new Status to the Service Appointment.
Answer: C,D
NEW QUESTION 32
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Native customer signature capture
- B. Agents view of upcoming service appointment
- C. Offline access to flow
- D. Customized navigation menu
Answer: A,C
NEW QUESTION 33
Northern Trail Outfitters uses a Salesforce Data Entry Source in their Journey that injects Salesforce Orders when they are either created or updated with a status of New, Currently Knitting, Shipped, and Complete. Their Journey works when orders are created, but they notice that it does not inject customers when their status is updated.
What could be causing this?
- A. Orders should be set up to allow injection upon update in Connect Configuration
- B. The associated Contact should be updated to be injected
- C. Orders are not being updated from not meeting criteria to meeting criteria
- D. Synchronized Data Sources poll for changes every 15 minutes at the quickest
Answer: A
NEW QUESTION 34
Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?
- A. Configure an account preference on the Service Resource record.
- B. Designate a Skill-based resource to the Work Order.
- C. Include the Required Resource work type in Scheduling Policies.
- D. Assign a Preferred status Resource Preference to the Account.
Answer: C
NEW QUESTION 35
Northern Trail Outfitters wants to set up an automation that imports a file and sends an email to the contacts when the file is dropped on the SFTP. The name of the file will change, though it will always start with thankyou_customers.
How would they set up the Import Activity to know the name of the file?
- A. Check the 'Use filename from Automation' checkbox
- B. Set File Naming Pattern to %%AUTOMATED_FILENAME%%
- C. Filename is automatically passed to Import Activity with File Drop Automations
- D. Set File Naming Pattern to %%BASEFILENAME_FROM_TRIGGER%%
Answer: D
NEW QUESTION 36
Northern Trail Outfitters (NTO) has an integration set up between a Salesforce org and a quoting system. NTO would like to show a notification to all sales representatives that use Salesforce anytime the quoting system will be taken down for maintenance.
Which Salesforce API should an Integration Architect use to fulfill this requirement?
- A. Connect REST API
- B. Tooling API
- C. Streaming API
- D. REST API
Answer: C
NEW QUESTION 37
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?
- A. Custom Links on Work Orders.
- B. Attachments on Cases.
- C. Knowledge Base on Cases.
- D. Knowledge Base on Work Orders.
Answer: D
NEW QUESTION 38
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?
- A. Use an ERP to manage the BoM.
- B. Use Assets and define a hierarchy.
- C. Use a custom object to model the BoM.
- D. Use Products and add to an Order.
Answer: A
NEW QUESTION 39
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create two Skills records and assign them to the Service Resource record.
- B. Create one Service Resource and assign the relevant Permission Set Licenses.
- C. Create two Service Resources and assign them to the employee.
- D. Create one Service Resource and assign the Technician and Dispatcher role.
Answer: B
NEW QUESTION 40
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