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HP HP2-B85 Exam Syllabus Topics:

SectionObjectives
Supplies and Consumables- Original HP supplies value
  • 1. Page yield and reliability concepts
    • 2. Ink and toner cartridge technologies
      - Cost efficiency
      • 1. Cost per page (CPP) fundamentals
        • 2. High-yield vs standard cartridges
          Customer Needs and Sales Fundamentals- Identifying customer requirements
          • 1. Home office printing needs
            • 2. Small and medium business requirements
              - Value-based selling approach
              • 1. Total cost of ownership (TCO)
                • 2. Productivity and efficiency benefits
                  HP Imaging and Printing Portfolio Fundamentals- Overview of HP printing solutions
                  • 1. Inkjet vs LaserJet technologies
                    • 2. Enterprise and office printing environments
                      - HP product categories
                      • 1. Printers and multifunction devices
                        • 2. Large format printing solutions
                          HP Services and Solutions Overview- Security and sustainability
                          • 1. Environmental and sustainability benefits
                            • 2. Secure printing features
                              - Managed Print Services (MPS)
                              • 1. Automated supplies replenishment
                                • 2. Device monitoring and fleet management

                                  HP Imaging and Printing Sales Fundamentals Sample Questions:

                                  1. What are the advantages of in-house color printing compared to color printing that is outsourced to a print shop? (Select three.)

                                  A) It is inexpensive and easy to do complex document finishing in-house.
                                  B) It is simple to add metallic toners and embossing when printing in-house.
                                  C) It is easier to target specific customers in personalized ways.
                                  D) Printing can be done quickly since there is no set-up or lead time required.
                                  E) Since customer and market data is static, large numbers of documents can be printed.
                                  F) Smaller quantities of documents can be printed as needed.


                                  2. What is the result of implementing an infrastructure-oriented HP solution?

                                  A) Any hardcopy device can be connected to the LAN without problems.
                                  B) An optimized foundation supports a stable, adaptable, and efficient platform.
                                  C) This type of solution only works if the customer is tightly integrated with suppliers and customers.
                                  D) Only HP devices are supported as active devices.


                                  3. Why does HP continue to lead the imaging and printing industry? (Select two.)

                                  A) product reliability
                                  B) broadest product portfolio
                                  C) marketing expertise
                                  D) more printing formats
                                  E) less expensive products/services


                                  4. Which phrase describes real-world performance?

                                  A) the movement of a print job through the network
                                  B) the total printing process, from clicking Print, to a finished page in the output bin
                                  C) the ability of a printer to collate and staple without jamming
                                  D) the total cost of ownership, including memory and accessories


                                  5. At what percentage does the use of color in printed communication increase readership?

                                  A) 75%
                                  B) 100%
                                  C) 25%
                                  D) 50%


                                  Solutions:

                                  Question # 1
                                  Answer: C,D,F
                                  Question # 2
                                  Answer: B
                                  Question # 3
                                  Answer: A,B
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: A

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