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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Topic 2: Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges - Consultative sales approach |
| Topic 3: HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
| Topic 4: Positioning and Differentiating HP Services | 25% | - Key features and advantages of HP services - Compliance, security, and sustainability aspects - Comparison with alternative solutions |
| Topic 5: Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Communicating ROI and total cost of ownership - Building service proposals and pricing models |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
A. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
B. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
C. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
D. By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
Question 2
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
Question 3
Match the HP Deployment Service with the service it provides.
Question 4
What coverage does HP Post Warranty Service provide?
A. Extension beyond 12 months if needed
B. Additional 12 months based on the product's base warranty or extended warranty
C. Access to Level 2 help desk technicians
D. No-cost device repairs made with certified HP parts
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: Only visible for members | Question 4 Answer: B |
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