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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Consultative Selling | - Discovery and Qualification
|
| Topic 2: Deployment Services | - Implementation Planning
|
| Topic 3: Advanced Sales Skills | - Customer Pain Point Identification
|
| Topic 4: Configuration Services | - Service Bundle Recommendations
|
| Topic 5: Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Topic 6: Personal Systems Services | - Workforce Device Services
|
| Topic 7: Sales Skills Transformation | - Modern Sales Methodologies
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Question 1
What are the three Priority Services Packages? (Select three.)
A. Priority Access Plus
B. Priority Access
C. Priority Anytime Access
D. Priority Management
Question 2
What are the benefits that Premium+ Support provides to customers? (Select three.)
A. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
B. Ability to monitor the entire customer fleet of HP and non-HP devices
C. Automated ticketing streamlines & expedites repairs with high-quality support
D. 24x7 remote support in all countries where HP provides coverage
E. Availability for purchase throughout the entire product lifecycle
Question 3
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
A. Asking leading questions to understand your customers' pain points
B. Actively listening and taking notes
C. Identifying things your customer's employees say they're missing in their IT support today
D. Assuming all customers need the same set of blueprints to get them where they need to go
E. Focusing only on asking questions related to services solutions since hardware is separate
Solutions:
| Question 1 Answer: A,B,C | Question 2 Answer: A,C,D | Question 3 Answer: A,B,C |
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