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HP HP2-B120 Exam Syllabus Topics:

HP Selling HP EMEA cMPS Sample Questions:

1. When should HP Care Pack Services be used within a cMPS contract?

A) Always, when supporting HP commercial MFP
B) Only when service level responses of less than 4 hours are required
C) Decided by thepartnerand it is an option as part of the cMPS program
D) Mandatory for all HP devices supported under the cMPS program

2. Which two major types of HP imaging and printing solutions are available to customers? (Select two.)

A) Re-manufactured supplies solutions
B) Direct mail accessories that auto install
C) Third-party solutions integrated in the device
D) Optional solutions that extend functionality
E) HP solutions integrated in the device

3. Who is responsible for the Help Desk support withacMPS contract?

A) HP
B) Specialized Service Company
C) Customer
D) Channel Managed Print Services partner

4. What is a benefit of the Supplies Contract Reseller Program (SCRP)?

A) HP supports pricing for the cMPS contracts for supplies and distributors
B) Access to both hardware and HP supplies up-front discount is available.
C) A toolkit including device discovery and monitoring software is provided
D) The SCRP ID allows for multi-country HP supplies support

5. Which discount process is used for HP supplies within the cMPS program?

A) Pre-Approved OPG discount
B) Smart Quote with SBD form
C) OPG where available
D) SCRP

Solutions: