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ITIL ITIL-DSV Exam Overview:
| Certification Vendor: | PeopleCert (AXELOS ITIL) |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value (DSV) |
| Exam Number: | ITIL-DSV (ITIL4 Specialist DSV) |
| Exam Price: | Varies by region (approximately USD 300–400 depending on location and provider) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Indefinite (ITIL 4 certifications do not expire under current PeopleCert policy) |
| Related Certifications: | ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Specialist: High Velocity IT ITIL 4 Managing Professional ITIL 4 Foundation |
| Exam Format: | Multiple-choice, Closed book, Scenario-based questions |
| Passing Score: | 70% (28/40 correct) |
| Available Languages: | German, Chinese (Simplified), Japanese, Spanish, English, Portuguese, French, Korean |
| Real Exam Qty: | 40 multiple-choice questions |
| Recommended Training: | PeopleCert Official ITIL 4 DSV Training ITIL Managing Professional Training Path |
| Exam Registration: | PeopleCert ITIL Exam Registration ITIL Certification Overview |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or in-person test center via PeopleCert |
| Pre Condition: | ITIL 4 Foundation certification is required before taking this exam |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Specialist-Drive-Stakeholder-Value |
ITIL ITIL-DSV Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Co-creation and Communication | - Value co-creation with stakeholders - Communication channels and methods - Managing expectations and service perception |
| Customer Journey and Experience | - Customer journey mapping - User experience (UX) and customer experience (CX) principles - Designing and improving customer journeys |
| CX and Service Relationship | - Measuring customer experience - Customer feedback and improvement loops - Service level management (SLAs and XLAs) |
| Stakeholder Management | - Stakeholder identification and analysis - Relationship management practices - Communication and engagement strategies |
| Onboarding and Offboarding | - Service offboarding and exit management - User adoption and transition management - Service onboarding processes |
ITIL-DSV Exam: Frequently Asked Questions
ITIL lists these recommended training resources for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam:
Official training plus consistent self-testing is a proven combination — the 82 practice questions from PracticeVCE handle the second half.
PracticeVCE issues a full refund if you take the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Claims require a scan of your enrollment slip and the official Score Report PDF, submitted within 2 days of the exam, and are processed within 7 days. As an alternative, you can exchange for two free exam products of equal value while keeping your original update service. Orders arrive by email within 1 minute — contact support if nothing shows up within 2 hours.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam presents 40 multiple-choice questions with 90 minutes to complete them. Practicing under the same clock in the PracticeVCE Desktop Test Engine makes the real pacing feel routine.
Online proctored exam or in-person test center via PeopleCert Registration for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam goes through these official channels:
After booking, the PracticeVCE practice questions reach your inbox within 1 minute — preparation can start the same day.
The official ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) outline defines 5 domains. The leading three are Customer Journey and Experience, CX and Service Relationship, and Stakeholder Management. See the complete list in the topics section above — the 82 practice questions at PracticeVCE cover every domain.
The ITIL-DSV exam is a ITIL certification exam built on the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) syllabus shown above. It contributes to these credential paths: ITIL 4 Foundation, ITIL 4 Managing Professional, ITIL 4 Specialist: Create, Deliver and Support, ITIL 4 Specialist: High Velocity IT, ITIL 4 Strategist: Direct, Plan and Improve. As information technology keeps reshaping how industries operate, certified skills remain one of the most portable proofs of capability in 2026. PracticeVCE prepares you with 82 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Passing the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam requires 70% (28/40 correct), and the registration fee is Varies by region (approximately USD 300–400 depending on location and provider). A retake costs the same amount again — a practical reason to verify your readiness with the PracticeVCE engines before booking.
The full ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) preparation set at an affordable, small-profits price: 82 practice questions in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. A free demo is available anytime, updates are free for 365 days, renewal afterward is 50% off, installations are unlimited, and checkout is McAfee-secured with automatic encryption of your personal information.
ITIL 4 Foundation certification is required before taking this exam Policies change over time, so confirm the current rules on the official ITIL exam page before scheduling.
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions:
New users are onboarding the service of the service provider.
You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?
- A. Relationship Manager
- B. Service Desk
- C. Service Level Manager
- D. Account Manager
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
A service provider is losing its customers at a rapid pace. The Service Manager wants to understand the reason and asks to draw out the customer journey for this. Why is this a good idea?
- A. The customer will have cheaper services because of the customer journey.
- B. The service provider will be able to identify and understand specific customer's behavior and outcomes.
- C. The customer's risks will be removed when using the service.
- D. The service provider will be able to get optimal value out of the service it is delivering.
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
A service provider is failing its service level targets on a monthly basis. The resolution time of priority 1 incidents is breached frequently.
As the Incident Manager for the service provider, which action will you take?
- A. Shift all service desk employees to the priority 1 incidents when they happen.
- B. Remove the triage step as this slows down the incident resolution.
- C. Improve the triage step to guide priority 1 incidents to specialised groups.
- D. Add additional staff to the service desk team.
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.
How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?
- A. Ensure there is adequate capacity to meet the increased demand of the changes
- B. Respond in a timely manner to the customer's enquiries
- C. Be respectful of the consumer organization's decision to make these changes
- D. Ensure there are adequate knowledge and skills to support the customer's changes
Correct Answer: D 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer.
Which activity should the service provider include in the plans to offboard the service?
- A. Providing information to users about how to contact the service desk
- B. Creating training schedules for users on how to use the service
- C. Identifying and making requests for outstanding payments for the service
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
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