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MB-240: Microsoft Dynamics 365 for Field Service Certification Path
MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.
Career Path
After successfully completing the Microsoft MB-240 exam, you will be awarded the associate-level certification. It qualifies you to apply for a variety of job roles, for example:
- Sales Operator Analyst;
- Business Analyst (IT).
- Customer Relationship Management (CRM) Analyst;
The average salary for the professionals with this certification can go as high as $141,084 per annum.
Skills measured
- Manage work orders (15-20%)
- Manage inventory and purchasing (5-10%)
- Manage field service mobility (10-15%)
- Configure field service applications (15-20%)
- Implement Connected Field Service (10-15%)
- Schedule and dispatch work orders (25-30%)
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Process purchase orders and returns - Configure product inventory and item associations - Manage inventory levels and stock locations - Handle inventory adjustments and transfers |
| Topic 2: Scheduling and Dispatch (20-25%) | 20-25% | - Manage scheduling options and requirements - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Configure map view and route optimization - Handle scheduling conflicts and rescheduling |
| Topic 3: Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure scheduling configurations and booking setup - Configure work order types and incident types - Set up and configure customer assets - Set up and configure resource characteristics and skills |
| Topic 4: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization - Manage mobile forms and workflows |
| Topic 5: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Implement connected field service scenarios - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring |
| Topic 6: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Create and manage work orders - Manage work order products, services, and notes - Handle work order incidents and resolutions |
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