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| Section | Weight | Objectives |
|---|---|---|
| Administration & Reporting | 15% | - Real-time monitoring - Backup and restore procedures - Historical reporting and statistics - System administration tools |
| Maintenance & Troubleshooting | 15% | - System logs and alarms - Common issues and resolution - Performance tuning - Upgrades and patches |
| Installation & Configuration | 25% | - Server installation and setup - Database configuration - Integration with Meridian 1/CS1000 - License management |
| Call Routing & Management | 25% | - Agent configuration and login - Skill-based routing - Vector commands and scripting - Vector Directory Numbers (VDNs) |
| System Overview & Architecture | 20% | - Symposium Express Call Center 4.2 components - Hardware and software requirements - System architecture and server roles |
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