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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. In which three situations can default coverage be applied?

A) globally, to all service requests that do not have any other coverage
B) to a specific customer account
C) for a specific period of time
D) for a specific SR status
E) for a specific SR category

2. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) There are no specific e-mail tasks available.
B) The team members have not established the e-mail feature on the Offerings page.
C) The environment was not provisioned correctly and the service module is missing.
D) The team members don't have the Email Administrator Role provisioned.

3. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Categories
B) Manage Service Request Queue
C) Manage Service Request Products
D) Manage Service Request Severities
E) Manage Service Request Resolutions
F) Manage Service Request Status Values

4. Which three types of data are included in the interaction associated with a normal call flow?

A) Agent name
B) Service Request create date
C) Contact name
D) Start time of the call
E) Channel

5. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Delete activity
B) Update resource manager
C) Update SR reference
D) Update resource member
E) Delete message

Solutions: