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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Program and Service Delivery18%- Program Management Module (PMM)
  • 1. Participant tracking and outcomes
  • 2. Programs, engagements, and services
- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
Topic 2: Solution Design and Implementation20%- Deployment and change management
  • 1. Testing and deployment strategies
  • 2. Governance and maintenance best practices
- Requirements gathering and solution design
  • 1. Declarative vs custom development
  • 2. Aligning NPSP features with nonprofit needs
Topic 3: Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Global settings and customizations
  • 2. Package configuration options
- NPSP core components and data model
  • 1. Contact relationships and affiliations
  • 2. Household and account models
  • 3. NPSP object structure and relationships
Topic 4: Data Management and Quality15%- Data import and export
  • 1. Bulk data operations
  • 2. NPSP Data Import Tool vs Data Loader
- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication
Topic 5: Fundraising and Donation Management22%- Gift management and acknowledgement
  • 1. Receipting and acknowledgement processes
  • 2. Donation lifecycle tracking
- Donation and payment processing
  • 1. One-time and recurring donations
  • 2. Payment gateway integration
  • 3. Soft credits and matching gifts
Topic 6: Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. Household and donor analytics
  • 2. LYBUNT, SYBUNT, and giving reports

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A local charity receives its income from recurring payments, The Recurring Donation object is used and contains a unique and manually entered reference number. This reference number should not be modified after creation. The finance department has requested that all child Opportunities also contain this unique reference number to make it easier to reconcile payments. How can the consultant achieve this?

A) Create a text formula field on the Opportunity object and use Process Builder to update all child Opportunities
B) Create a custom field on the Opportunity object and deploy a trigger to update all child Opportunity records.
C) Create a custom text field on the Opportunity object and use NPSP Recurring Donation Custom Field Mappings
D) Create a custom text field on the Recurring Donation object and use NPSP Recurring Donation Custom Field Mappings


2. A nonprofit uses NPSP to manage its sustained giving program and plans to add Accounting Subledger.
Which configuration should the nonprofit review before the implementation?

A) Payment Allocations
B) Accounting Triggers
C) NPSP Settings
D) Recurring Donations


3. A consultant is using the Conversion Utility tool to convert an NPSP account model from One-to-One to Household.
Which manual action will the consultant need to take after the Conversion Utility tool runs successfully?

A) Delete One-to-One account records.
B) Move Tasks from the One-to-One Accounts to the new Household Accounts.
C) Select a Primary Contact for each Household Account.
D) Move Opportunities from the One-to-One Accounts to the new Household Accounts and Contacts.


4. A nonprofit using NPSP wants to track all donations that go to a designated fund.
How should a consultant meet this requirement?

A) Create an Opportunity record type called "Funds".
B) Create a GAU Allocation record for the designated fund.
C) Create a custom object to track fund accounts.
D) Create a General Accounting Unit record for the designated fund.


5. A consultant is assisting a nonprofit in its data integration and mapping between two systems. The consultant is unsure when a particular field was added to NPSP.
Where can the consultant find the NPSP version number for the field in question?

A) NPSP Data Dictionary
B) NPSP package details
C) Schema Builder
D) Custom field definition detail


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: A

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