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Microsoft MB-240 certification exam is designed for those who want to become a Microsoft Dynamics 365 Field Service Functional Consultant. Microsoft Dynamics 365 Field Service Functional Consultant certification exam is intended for individuals who work with the Microsoft Dynamics 365 Field Service application and are responsible for configuring and implementing the solution in their organization. MB-240 exam is a great way to demonstrate your expertise in this field and establish yourself as a certified professional.
NEW QUESTION # 105
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 106
You are the Dynamics 365 Field Service technician manager for Contoso Ltd.
Your customers are indicating they are being double invoiced for certain work orders. They are receiving the quarterly invoice, and another invoice after the service is performed.
You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.
What should you do to avoid double billing your customers that have agreements?
- A. Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.
- B. Manually update the Invoice lines prior to sending to the customer.
- C. Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted.
- D. Update the Invoice Journal lines to ensure the lines are $0.00.
Answer: A
NEW QUESTION # 107
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 108
You are implementing Dynamics 365 Field Service for a health care institution.
Your schedulers want to track all examination rooms within a doctor's office and schedule each individual room to a patient.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 109
You are the lead consultant on a Dynamics 365 Field Service implementation (or a commercial landscaping company. Some jobs require landscape technicians to be scheduled on a job (or multiple days.
What are three ways technicians can be scheduled over multiple days? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. Using Resource Scheduling Optimization (RSO).
- B. Using the scheduling assistant
- C. Manually on the schedule board.
- D. Creating a resource group on the Incident type.
- E. Scheduling multiple resources to multiple days.
Answer: B,C,E
NEW QUESTION # 110
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 111
Your organization recently implemented Microsoft Dynamics 365 Field Service. In preparation for user training, you created two new tabs on the schedule board, and configured them based on the line of business.
You need to ensure that users know how to control access to those newly created tabs.
Which three sharing options are available for the tabs? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Available only to specified users.
- B. Available only to the users with Field Service administrator security role.
- C. Available to all schedule board viewers.
- D. Available only to the user who created it.
- E. Available only to the users with Field Service dispatcher security role.
Answer: A,B
NEW QUESTION # 112
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
- A. Register the device in Dynamics 365 Connected Field Service.
- B. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
- C. Create the IoT Connected Device connection role to link devices to customer assets.
- D. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
Answer: B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central- alerts
NEW QUESTION # 113
All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.
Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
- A. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1
- B. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
- C. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.
- D. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.
- E. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only
Answer: A,B,E
NEW QUESTION # 114
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a bookable resource with type..
2 - Manually add additional capacity.
3 - Create and book the resource requirement..
4 - Reassign reservations to specific rooms..
NEW QUESTION # 115
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.
- A. Set the Default Radius Unit to Miles under Scheduling Parameters.
- B. Set the Default Radius Value to 50 under Scheduling Parameters.
- C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
- D. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
Answer: A,D
Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings
NEW QUESTION # 116
Drag and Drop Question
A customer wants work orders to have Service Level Agreements (SLAs) enforced for emergency high-priority work orders.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 117
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process thefield technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 118
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Add the compressor sub-components as customer asset records.
- B. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
- C. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
- D. Click View Hierarchy on the refrigerator customer asset record.
Answer: C
Explanation:
Section: Manage assets and agreements
Explanation/Reference:
NEW QUESTION # 119
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
- A. Update the Security Roles for the FSM project within Woodford.
- B. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
- C. Update the Priority for the FSM project within Woodford.
- D. Update the Security Roles for all Bookable Resources within Dynamics 365.
Answer: B
NEW QUESTION # 120
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Step 6: Practice Tests
he most vital part of the preparation process usually starts at the end of the phase. Practice tests help you find your weak areas and strengths, thereby giving you an upper hand when taking the actual exam.
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