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NEW QUESTION # 41
Cloud Kicks wants to default Opportunity name to naming convention. Which solution the Consultant recommend?
- A. Create a Validation Rule on the Opportunity Object and evaluate the rule when the record is created.
- B. Create a Workflow Rule on the Opportunity Object and evaluate the rule when the record is created and every time the record is edited.
- C. Create a Validation Rule to require users to follow the defined naming convention.
- D. Create a Workflow Rule on the Opportunity Object with Time Dependent Actions, and evaluate the rule when the record is created and every time the record is edited.
Answer: B
NEW QUESTION # 42
Cloud Kicks has purchased a list of prospects and wants sales representatives to begin to contact and measure the Return On Investment (ROI) of the people in the purchased list.
Which solution should the Consultant recommend?
- A. Create a new custom object for purchased leads.
- B. Import the list as new leads using the import wizard.
- C. Create a campaign for this list, import the list as leads, and add them to the campaign.
- D. Import the list as new leads and update the lead source to "Purchased Lead."
Answer: C
NEW QUESTION # 43
How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?
- A. Establish KPIs for end users.
- B. Demo Sales Cloud to end users.
- C. Observe end users.
Answer: C
Explanation:
During the Discovery phase, observing end users in their natural work environment provides invaluable insights into their workflows, pain points, and needs. This approach helps consultants understand the context in which users operate, informing more tailored recommendations and configurations for the Sales Cloud implementation. Observing users can reveal specific requirements that might not surface through interviews alone, making it a foundational method for accurately determining the necessary capabilities for the implementation.
NEW QUESTION # 44
A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness?
Choose 2 answers
- A. Knowledge articles created by call center agents.
- B. Number of knowledge articles in each data category.
- C. Knowledge articles with the lowest rating.
- D. Knowledge search query with no results.
Answer: C,D
NEW QUESTION # 45
Northern Trail Outfitters (NTO) wants to utilize opportunities to track and report customer subscriptions to its online magazine. Payments can be made using the following methods: - In full (all at one time) - Weekly - Monthly - Quartely How should this solution be implemented?
- A. Use contracts with a lookup to opportunity object
- B. Enable schedules on opportunity object
- C. Use assets with a lookup to opportunity object
- D. Enable schedules on product object
Answer: D
NEW QUESTION # 46
Cloud Kicks channel partners for selling and servicing its "Shoe of the Month" club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate.
What can be done to increase partner satisfaction with the Leads being shared?
- A. Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data.
- B. Utilize the Partner Lead Validator to populate a Lead score and assign to a partner channel queue.
- C. Configure a custom lead score field to assess Lead quality, then assign the Leads that exceed this score to partners.
- D. Utilize the Lead score on the Find Duplicate button, and then assign the Leads with a score in the high category.
- E. Configure Einstein Insights prior to Leads routing to the partner channel.
Answer: C
NEW QUESTION # 47
Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has dosed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them.
Which two actions can forecast managers perform?
Choose 2 answers
- A. View the territory forecasts as a single-page summary.
- B. Share the forecast with any Salesforce user.
- C. Add a Forecasts tab to the Sales app.
- D. Add territory forecast to the hierarchy.
Answer: A,B
Explanation:
* Viewing the territory forecasts as a single-page summary and sharing the forecast with any Salesforce user are two actions that forecast managers can perform. A territory forecast is a forecast that shows how much revenue is expected from a specific territory or group of territories. A single-page summary is a view of the territory forecast that displays all the territories in the hierarchy and their forecast amounts in one page. Forecast managers can use this view to compare and analyze the performance of different territories at a glance. Forecast managers can also share their forecasts with any Salesforce user who has access to the same forecast type, regardless of their role or territory assignment. This allows them to collaborate and communicate with other users about their forecasts.
NEW QUESTION # 48
When the billing address on an account is changed, the mailing address of all related contact records should be
updated to reflect the new address. How can this requirement be met?
- A. Create a workflow rule on contacts.
- B. Create a Force.com trigger on accounts.
- C. Create a Force.com trigger on contacts.
- D. Create a workflow rule on accounts.
Answer: B
NEW QUESTION # 49
Cloud Kicks (CK) is starting to plan its first Salesforce Release. CK would like to put together a comprehensive preview of the release to communicate the upcoming changes and new features to the leadership team, stakeholders, and end users. CK has asked a consultant for guidance.
Which option should the consultant recommend?
- A. Release Matrix
- B. Release in a Box
- C. Release Notes
Answer: B
Explanation:
"Release in a Box" is a comprehensive communication tool provided by Salesforce to help organizations prepare for upcoming releases. It includes presentations, feature summaries, and other resources to effectively communicate changes and new features to leadership teams, stakeholders, and end users. This option provides a structured approach to preview and plan for new releases, ensuring that all parties are well-informed and prepared.
Reference:
Release in a Box
Preparing for Salesforce Releases
NEW QUESTION # 50
Sales representatives at Universal Containers log activities on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?
- A. Activities report on accounts, contacts, and opportunities the manager owns
- B. Activities report on accounts and contacts the manager owns
- C. Activates report on accounts and opportunities the manager owns
- D. Activities report on accounts the manager owns
Answer: A
NEW QUESTION # 51
What Sales Cloud feature would allow UP to track which campaigns are related to a specific program initiative?
- A. Campaign influence
- B. Campaign members
- C. Contact roles
- D. Campaign hierarchy
Answer: D
NEW QUESTION # 52
The sales team at Cloud Kicks has been late meeting deadlines on a specific project and has missed multiple project meetings.
What should the consultant recommend to the project manager?
Answer:
Explanation:
Revisit the communication plan and set up more frequent check-ins.
NEW QUESTION # 53
Cloud Kicks is implementing Enterprise Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for Territories to be provided.
Which two recommendations should the Consultant make?
Choose 2 answers
- A. Include the Forecast Manager field on the Territory page layout.
- B. Create Apex class code to roll up forecast details for a Territory.
- C. Include the Formula field in the Territory page layout.
- D. Assign a Forecast Manager to a Territory.
Answer: A,D
NEW QUESTION # 54
You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% Probability of closing. If all goes well,and this Opportunity closes, how much revenue will be realized?
- A. $750
- B. $1,000
- C. $500
Answer: B
NEW QUESTION # 55
Forecast Category "Best Case" can be summarized as:
- A. Closed + Commit + Best Case
- B. Commit + Best Case + Pipeline
- C. Closed
- D. Closed + Commit
Answer: A
NEW QUESTION # 56
Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have the impact on the organization and users' day-to-day functions.
What are three steps for successful change and seasonal release management?
Choose 3 answers
- A. Communicate updates to end user.
- B. Prioritize executive requests.
- C. Create an org development model.
- D. Train end users after deployment.
- E. Collect input from stakeholders.
Answer: A,C,E
Explanation:
These are three steps for successful change and seasonal release management. Change and release management is the process of planning, testing, deploying, and communicating changes and updates to a system or process, such as Salesforce. Some steps for effective change and release management are:
* Communicate updates to end user: This step involves informing the end users about the changes and updates that are coming, why they are important, how they will affect their work, and when they will be available. This can help increase user awareness, adoption, and feedback.
* Create an org development model: This step involves defining the roles, responsibilities, tools, and environments for developing, testing, and deploying changes and updates. This can help ensure quality, consistency, and security of the system or process.
* Collect input from stakeholders: This step involves gathering feedback and suggestions from the
* stakeholders who are affected by or involved in the changes and updates, such as users, managers, customers, or partners. This can help identify needs, requirements, issues, or risks of the system or process.
NEW QUESTION # 57
CORRECT TEXT
Are there limits on the number of Chatter groups you can join?
Answer:
Explanation:
Yes
. You can join up to 100 groups.
NEW QUESTION # 58
An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high-level process areas within the business. CK plans to use the diagram to show the context of a new area of the business within the overall business.
What should the admin create to meet this requirement?
- A. Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram
- B. Capability Model
- C. Value Stream Map
- D. Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram
Answer: D
NEW QUESTION # 59
How would you capture and track a lead referral?
Answer:
Explanation:
By adding a contact lookup field on the lead form you can track the contact that made the referral.
NEW QUESTION # 60
A sales representative at Universal Containers who recently lost a sales deal to a competitor has set the opportunity stage to closed/lost. What impact will this have on the opportunity in the forecast?
- A. It will be associated with the closed forecast category and it contributes to the forecast.
- B. It will be associated with the omitted forecast category and does NOT contribute to the forecast.
- C. It will be associated with the lost forecast category and only sales managers will be able to view it in the forecast.
- D. It will be associated with the omitted forecast category and sales management must override to exclude it from the forecast.
Answer: B
NEW QUESTION # 61
The consultant at Cloud Kicks has successfully implemented Einstein Lead Scoring. The VP of sales wants to see the effectiveness of this new functionality.
What should the consultant do to fulfill this request?
- A. Add a standard dashboard for Sales Cloud Einstein.
- B. Create a custom report type tor Seles Cloud Einstein records.
- C. Add the Einstein prediction column to the forecast list view.
Answer: A
Explanation:
Adding a standard dashboard for Sales Cloud Einstein is the best approach to showcase the effectiveness of Einstein Lead Scoring. Salesforce provides pre-built Einstein Analytics dashboards that offer insights into lead scoring performance, helping the VP of sales visualize how lead scoring impacts the sales process. These dashboards include metrics and trends that demonstrate the value and accuracy of the Einstein Lead Scoring implementation.
Reference:
Sales Cloud Einstein Analytics
Einstein Analytics Dashboard for Lead Scoring
NEW QUESTION # 62
The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wantsto store the details of open opportunities weekly, and forecasts and closes business monthly. What should be recommended?
- A. Create a reporting snapshot torun daily and store the results in a custom object.
- B. Create a reporting snapshot to run weekly and store the results in a custom object.
- C. Schedule a custom forecast report to run weekly and store the results in a custom report folder.
- D. Schedule a custom forecast report to run daily and store the results in a custom report folder.
Answer: B
NEW QUESTION # 63
The sales director at Universal Containers wants to ensure that a custom field on the Lead object is excluded from Einstein Lead Scoring.
How should the consultant meet the requirement?
- A. Clear the custom field's values on all records.
- B. Make the custom field Read-Only on all profiles.
- C. Omit the custom field from the scoring model.
- D. Exclude the custom field from all page layouts.
Answer: C
Explanation:
This is how the consultant can meet the requirement of excluding a custom field from Einstein Lead Scoring.
Einstein Lead Scoring is a feature that uses artificial intelligence to assign scores to leads based on how likely they are to convert into opportunities. The scores are calculated based on a scoring model that analyzes various fields on leads and historical conversion data. Users can customize the scoring model by selecting or omitting fields that they want Einstein to consider or ignore when scoring leads. By omitting the custom field from the scoring model, the consultant can ensure that it does not affect the lead scores. Verified References:
[Customize Your Scoring Model]
NEW QUESTION # 64
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