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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) Migrating Assets instead of orders would provide more business Value.
B) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
C) This would require migrating all products sold within last 5 years, including those that are no longer sold.
D) Migrating millions of records will cause Order Management to fail during processing due to large volume
E) Migrating millions of records may reduce query performance due to large data volumes

2. Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A) 1:1
B) 1:M
C) M:M
D) M:1

3. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A) Accommodate the feature since otherwise business representative will not accept the iteration results.
B) Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C) Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
D) Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

4. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
B) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
C) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D) Create a churn trend app from a template in CRM analytics to identify customer likely to churn

5. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use a Bulk API connector via middleware
B) Use platform events and GetAsset API
C) Use an on-demand data pull from communication cloud using REST API from servicer assurance
D) Use industry order management to inform the assurance platform as a part of the orchestration plan

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