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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Supplies Overview | 20% | - Supply Technology and Innovation - Environmental and Sustainability Benefits - HP Original vs. Non-HP Supplies |
| Topic 2: Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements |
| Topic 3: Handling Objections and Competitive Positioning | 15% | - Warranty and Legal Considerations - Countering Third-Party Supply Claims - Addressing Cost Concerns |
| Topic 4: Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - HP Instant Ink and Subscription Models - Supplies Lifecycle Management |
| Topic 5: Product Portfolio and Compatibility | 25% | - Ink Cartridges and Toner Cartridges - Maintenance Kits and Accessories - Matching Supplies to Printer Models - Paper and Specialty Media |
HP Selling HP Imaging and Printing Supplies Sample Questions:
Where would you find details of the storage conditions for an HP LaserJet Cartridge?
- A. They are printed on the cartridge.
- B. They are in the printer manual
- C. They are listed at www.hp.com/storageconditions.
- D. They are written on the print cartridge box
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Which statement is true regarding the security label in HP Inkjet cartridges?
- A. The security label has to be on the ink cartridge itself, not on the packaging.
- B. All Inkjet cartridges have a security label on the back of the packaging.
- C. Depending on the region, not all Inkjet cartridges have a security label.
- D. Only value cartridges and photo packs have a security label.
Which term or phrase is synonymous with value for money?
- A. Good margin
- B. Excellent reliability and superior print quality
- C. Low purchase price
- D. Warranty
What steps does HP take to protect customers from counterfeit cartridges?
- A. Research and development, Marketing and reliability
- B. Partner network, local offices, and worldwide presence
- C. Prevention, product packaging, and investigation
- D. Product design, toner formula, and marketing
Which statement best describes the warranty on HP laser supplies?
- A. No warranty is applicable to HP laser supplies.
- B. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
- C. HP offers 6 months of warranty for all HP laser supplies.
- D. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
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