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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Handling Objections and Competitive Positioning | 15% | - Warranty and Legal Considerations - Countering Third-Party Supply Claims - Addressing Cost Concerns |
| Topic 2: Product Portfolio and Compatibility | 25% | - Ink Cartridges and Toner Cartridges - Maintenance Kits and Accessories - Matching Supplies to Printer Models - Paper and Specialty Media |
| Topic 3: Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - HP Instant Ink and Subscription Models - Supplies Lifecycle Management |
| Topic 4: Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements |
| Topic 5: HP Imaging and Printing Supplies Overview | 20% | - Supply Technology and Innovation - Environmental and Sustainability Benefits - HP Original vs. Non-HP Supplies |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Where would you find details of the storage conditions for an HP LaserJet Cartridge?
A) They are printed on the cartridge.
B) They are in the printer manual
C) They are listed at www.hp.com/storageconditions.
D) They are written on the print cartridge box
2. Which statement is true regarding the security label in HP Inkjet cartridges?
A) The security label has to be on the ink cartridge itself, not on the packaging.
B) All Inkjet cartridges have a security label on the back of the packaging.
C) Depending on the region, not all Inkjet cartridges have a security label.
D) Only value cartridges and photo packs have a security label.
3. Which term or phrase is synonymous with value for money?
A) Good margin
B) Excellent reliability and superior print quality
C) Low purchase price
D) Warranty
4. What steps does HP take to protect customers from counterfeit cartridges?
A) Research and development, Marketing and reliability
B) Partner network, local offices, and worldwide presence
C) Prevention, product packaging, and investigation
D) Product design, toner formula, and marketing
5. Which statement best describes the warranty on HP laser supplies?
A) No warranty is applicable to HP laser supplies.
B) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
C) HP offers 6 months of warranty for all HP laser supplies.
D) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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